System Administrator Tier 2 (MSP/ConnectWise):
We are a long-standing Managed Services Provider servicing SMB clients in the Chicago area. We take a novel approach to IT and strive to be proactive in our support, standardize our solutions and document everything we do. We take pride in our work and are confident we are implementing the best solutions for our clients. The result is solid networks, happy clients and most importantly, happy engineers!
We are continuing to grow and are seeking a System Administrator (MSP/ConnectWise) to join our MSP. The System Administrator Tier 2 (MSP/ConnectWise) will be working with ConnectWise, Windows Servers, M365, VMware, Hyper-V, Meraki, SonicWALL, Security, and Azure.
System Administrator Tier 2 (MSP/ConnectWise) Responsibilities:
- Day-to-day M365 cloud administration, server, workstation, and application support
- Ensure client requests are responded to in a timely fashion.
- Build, upgrade & maintain systems and applications on multiple platforms.
- Troubleshoot, resolve & document solutions related to systems and applications.
System Administrator Tier 2 (MSP/ConnectWise) Requirements:
- Strong experience with management of M365 environments including email, MDM and Intune
- Strong knowledge of Windows 10 and 11 including baseline security policies.
- 3-5 years of experience supporting Windows-based servers.
- Familiarity with RMM and remote assistance tools (e.g. ConnectWise, Autotask, Kaseya).
- Experience troubleshooting issues related to Windows AD, DNS and IP networking.
- Email Security/Spam filtering (e.g. Ironscales, Proofpoint).
- Good problem-solving ability and interest in learning.
System Administrator Tier 2 (MSP/ConnectWise) Benefits:
- Health, Dental, and Vision Insurance
- Hybrid WFH (2-3 days per week)
- Professional Development Assistance
- Certification Reimbursement
- Monthly Bonuses
