System Engineer (Escalation Team) – Managed Services
As we experience rapid growth, we are on the lookout for top-tier talent to join our team. At our company, we prioritize the well-being and development of our employees, offering excellent benefits and bonus opportunities to reward your hard work and dedication.
The System Engineer (Escalation Team) – Managed Services will play a crucial role in managing infrastructure-related outages, failures, and problems. In this hybrid position, you’ll bring your expertise in cloud technology, virtualization, and networking to support small-to-medium business solutions. Your responsibilities will include overseeing O365/Azure deployments, virtualizing servers with Hyper-V/VMware, providing server and desktop support, and handling network configurations with SonicWall and Cisco Meraki.
We are committed to your professional growth and development, offering ample opportunities for career advancement and continuous learning. We value our employees and strive to create an environment where you can thrive both professionally and personally. Join us and be part of a team where your contributions are recognized, and your career progression is supported.
System Engineer (Escalation Team) – Managed Services Expectation:
- Diagnose and resolve a wide range of technical issues remotely or at client sites.
- Handle escalations/questions from the team, mentor junior techs, and lead training sessions.
- Liaise with vendors and other third parties to move issues toward completion.
- Coordinating and implementing client/server applications architecture.
- Detailed understanding of Active Directory, Group Policy, DNS, DHCP & network concepts.
- Virtualization technologies including VMWare and Hyper-V.
- Firewall configuration and troubleshooting, SonicWall experience.
- Network switch configuration and troubleshooting, CISCO a plus.
System Engineer (Escalation Team) – Managed Services Salary & Benefits:
- Salary $80,000 – $90,000
- We have a offshore support team handling off hour support
- Partial Work From Home (2-3 days)
- Medical/ Dental/ Life Insurance
- Generous PTO and paid holidays
- 401(k) w/ match
- Certification Reimbursement
