System Engineer / IT Consultant (MSP)

We are seeking a System Engineer / IT Consultant (MSP) with a background in the Managed Services industry. We have been supporting small to large sized clients throughout the country for over 25 years. We are a trusted partner that helps companies expand using IT as a tool with our current focus being on Cloud technologies.

The System Engineer / IT Consultant (MSP) will primarily WFH with occasional onsite visits required. The System Engineer / IT Consultant (MSP) is primarily responsible for managing the network and server infrastructure of managed services customers. You will also be the primary technical contact for the customer and ensures that service delivery aligns with company standards. The System Engineer / IT Consultant (MSP) will have an in-depth knowledge of the customer with the desired goal of reducing the amount of reactive support required for the client.

System Engineer / IT Consultant (MSP) Role and Responsibilities:

  • Perform regular onsite and remote services in support of your assigned clients:
    -Check server/network health
    -Monitor tools/application health
    -Check logs & maintains backups
    -Perform restoration tests
    -Provide L3 technical support & resolve escalated user issues that reactive support team is unable to address
    -Develop relationships with clients based on mutual trust and respect
    -Implement new technology
    -Onsite proactive services

System Engineer / IT Consultant (MSP) Requirements:

  • Minimum of 4 years in a technology support environment supporting infrastructure technology and performing project design and delivery.
  • Prior MSP experience
  • High-level L2.5/3 IT generalist skillset required: significant experience with deploying and administering Windows Server/Active Directory, Exchange, SQL, SharePoint, VMWare/Hyper-V, WAN/LAN connectivity (switching, routers, firewalls, security, VPN), Remote Desktop Services (RDS), Microsoft 365, Intune, Azure, Entra ID/Azure Active Directory, monitoring tools such as PRTG and Zabbix, MSP service delivery tools including RMM and PSA.

System Engineer / IT Consultant (MSP) Benefits:

  • Health, Dental, Vision, and Life Insurance
  • Short Term and Long-Term Disability
  • 401(k) with company match
  • Primarily WFH (occasional onsite visits in Northern NJ and Manhattan required)
  • Certification Reimbursement