System Engineer Level 3 (ConnectWise)

Location: Hackensack, NJ / Salary: $110,000 - $120,000

System Engineer Level 3 (ConnectWise)

System Engineer Level 3 (ConnectWise):

We are a long-standing Cloud Services Provider with over 30 years in business! Our goal is to provide remarkable computer support and astonishing network service by positioning a team of knowledgeable, creative, collaborative, and articulate professionals within easy reach of the average small or medium size business. Our philosophy is to develop a long term relationship with our clients and employees.

We need a System Engineer Level 3 (ConnectWise) with previous Managed/Cloud Services experience to join our team. The System Engineer Level 3 (ConnectWise) should be able to execute with a high degree of success, independently solving problems in environments rich in Microsoft 365 Cloud Services (such as Azure, Exchange Online, and SharePoint), Microsoft Server, Active Directory, Virtualization with VMware and/or Hyper-V, Firewalls, Switches, VPN’s, MDM, and Backup. The System Engineer Level 3 (ConnectWise) is cool and calm under pressure and instills confidence in the client that they are in safe, steady hands.

System Engineer Level 3 (ConnectWise) Responsibilities:

  • Handle escalations/questions from the team, mentor junior techs, and lead training sessions.
  • Liaise with vendors and other third parties to move issues towards completion.
  • Create and update documentation such as client configurations, work instructions etc.
  • Maintain and submit up to date and real-time time entries and expenses for billing purposes.
  • Extensive knowledge of Microsoft Windows Server & Desktop Operating Systems.
  • Detailed understanding of Active Directory, Group Policy, DNS, DHCP & network concepts.
  • Virtualization technologies including VMWare and Hyper-V.
  • Firewall configuration and troubleshooting, SonicWall experience a plus.
  • Network switch configuration and troubleshooting, CISCO a plus.
  • Wi-Fi Network management and troubleshooting, Ruckus and/or Ubiquiti a plus.
  • Configure and troubleshoot remote access technologies such as VPN, Gateway Services & NPS.
  • Solid understanding of PowerShell scripting concepts; able to create, modify and execute scripts.
  • Configuration and troubleshooting of MFA technologies.
  • Backup and restore, experience with Datto a plus.
  • Comprehensive knowledge of the Microsoft Office Suite.

System Engineer Level 3 (ConnectWise) Benefits:

  • Health, Dental, and Vision Insurance
  • Partial Remote (2 days at home per week)
  • 401(k) with 4% match
  • 15 days PTO
  • Certification Reimbursement
  • Internal ongoing training
  • Guaranteed annual reviews for advancement

Opportunity Location

Hackensack, NJ

Proposed Salary

$110,000 - $120,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


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Location: Hackensack, NJ

Proposed Salary: $110,000 - $120,000

Published: May 25, 2023

Job ID: BW1154

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