System Engineer – Tier III Escalation Support Requirements:
- Strong with Exchange, Hosted Exchange, Windows, Linux, Active Directory, Group Policy and knowledge of basic networking
- Supporting users remotely, working with a ticketing and monitoring system (Kaseya, LabTech, ConnectWise, etc.)
- Testing and evaluating network systems to eliminate problems and make improvements
- Supporting and administration of tier III issues.
- Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site
- Local travel to client sites required as needed, but is minimal.