System Support Engineer – Managed Services
We are a long standing, distinguished Cloud and Managed Services Provider. We specialize in providing a unique private Cloud Solution, which is hosted internally, primarily catering to sectors such as Health Care, Legal, and Construction, among others. As a family-owned and operated business, we are known for our meticulous attention to operations, creating a cohesive and tightly-knit work environment. Our goal is to provide growth for our team with a focus on work/life balance, offering partial WFH after 6 months of successful employment.
We are seeking a talented and experienced System Support Engineer – Managed Services to join our dynamic team at our Managed Services Provider company. As a System Support Engineer – Managed Services, you will play a crucial role in ensuring the stability, security, and optimal performance of our clients’ Windows-based IT environments. You will collaborate with a diverse group of IT professionals to deliver exceptional solutions and support to our clients in various industries.
Previous MSP experience is required for the System Support Engineer – Managed Services role.
System Support Engineer – Managed Services Responsibilities:
- Work with Kaseya (BMS) ticketing system and (VSA) remote monitoring tool s
- Answering customer calls and resolving technical issues remotely via phone and email.
- Resolve assigned customer technical issues either remotely or onsite if needed.
- Proficiency in Windows 10 and MAC. Must be able to diagnose and resolve performance issues.
- Windows Server: Remotely Diagnose, Troubleshoot and Repair.
- Network Component: Installation, Diagnostics and Repair.
- Ability to create new Office 365 user accounts and groups and troubleshoot MS office issues.
System Support Engineer – Managed Services Qualifications:
- Must have Managed Service Provider (MSP) industry experience
- Experience with M365 Administration, Active Directory, Windows Servers, basic networking troubleshooting
System Support Engineer – Managed Services Benefits:
- 100% Health, Dental, and Vision
- 401(k) with 3% match
- 20 Days PTO (increases with tenure)
- Paid Training & Cert Reimbursement
- Partial WFH (2 to 3 days WFH)
