Systems Engineer – Hybrid Workplace

A premier IT support, service, outsourcing, and private cloud service firm that is dedicated to providing exceptional computer support and network services to small and medium-sized businesses. With a commitment to becoming the proactive, practical, and trusted IT partner for its clients, we focus on building long-term relationships and delivering remarkable results. As a well-established and fast-growing Managed Service Provider (MSP), we offers an exciting opportunity for professionals who are passionate about technology and client satisfaction.

Seeking a Systems Engineer – Hybrid Workplace to act as a dedicated resource for a client in Rochester, NY. You’ll be responsible for implementing and supporting internal systems, including customer-facing hosted and cloud environments, as well as supporting Microsoft-related technologies, virtual environments on Azure and VMware, and disaster recovery solutions. You’ll also provide technical services and support for network connectivity, firewalls, and security, as well as remote access solutions like VPN and Microsoft Intune.

Systems Engineer – Hybrid Workplace Responsibilities:

  • Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware.
  • Support services for Microsoft-related technologies, including Windows Server, M365, and SharePoint, as well as virtualization technologies on VMware and Azure.
  • Implement and support remote access solutions like VPN and Microsoft Intune.
  • Maintain remote monitoring and management systems and computer systems and network infrastructure.
  • Provide technical services and support for WAN and LAN connectivity, routers, firewalls, and security.
  • Improve customer satisfaction through effective communication, escalation of unresolved issues, and teamwork.
  • Document internal processes and procedures and track time and expenses in ConnectWise.
  • Stay up-to-date with current and emerging technologies.

Systems Engineer – Hybrid Workplace Requirements:

  • Experience with Virtualization technologies such as VMWare and Hyper-V
  • Proficiency in Windows-based server configuration and implementation (Domain Controller, DHCP, DNS, Fileservers)
  • Experience with Microsoft Servers, including setup of Microsoft Domains and O/S upgrades –
  • Proficiency in Firewall Setup and Implementation, WAN & LAN Policies
  • Experience with ITGlue, CyberCNS, Vijilan, and ConnectWise Automate is a plus.

Systems Engineer – Hybrid Workplace Salary & Benefits:

  • Health/Dental/ Vision
  • Healthcare Flex Spending
  • 401K with company match
  • 4 Weeks PTO
  • Life, AD, PAI
  • Certification Reimbursement
  • Disability Insurance
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