We’re seeking a Systems Engineer/ IT Consultant to join our team, providing essential support and consultancy to our valued clients. This role involves the design and implementation of solutions, as well as ongoing operational support and advice for our customers’ information systems with onsite requirements. Reporting to the head of our Managed Services team, you’ll collaborate with other systems engineers and Support desk staff, ensuring our clients receive top-notch service. This is a client-facing position, so excellent communication skills are a must.

Responsibilities:

  • Timely and competent response to technology support requests
  • Quality Microsoft 365, desktop, server, and network-level support
  • Effective communication of technical information to clients and internal management
  • Configuration of LAN and WAN topologies, server staging, and deployment
  • Tier 2 and Tier 3 Support

Required Technical Skills:

  • Minimum of a two-year degree, preferably with emphasis on information systems or technology management (Or equivalent combination of experience and training)
  • Five years of experience in technical customer support
  • Excellent communication skills
  • Minimum of 8 years’ experience performing systems and network troubleshooting
  • Extensive knowledge of workstation operating systems, applications, networks and networking technologies, as well as technology management tools
  • Expert knowledge of Windows server and desktop operating systems, e-mail systems, firewalls, and network security

Pluses:

  • Experience with Microsoft 365, Microsoft Azure, VMware
  • Extensive experience working with and knowledge of products provided by leading technology providers, e.g. Microsoft, HP, Dell, SonicWall, Datto, StorageCraft
  • Managed services experience, e.g. ConnectWise Automate, Kaseya
  • Vendor certifications, e.g. MCSE, CCNA, CSSA

Location: Local Work From Home (Candidates are visiting client sites 2-5 days a week. Remote work available when not on client sites.)
Benefits Offered: Dental, Life, Medical, Retirement, Vision