TAM – MSP

As one of the nationally recognized technology solutions firm serving businesses across the Northeast, we are seeking a TAM – MSP to facilitate excellent customer satisfaction, customer retention and additional revenue. The experienced TAM – MSP should be eager to benefit from personal development, team-based collaborations, and an abundance of opportunities. We invest back into our team by providing excellent benefits, outstanding company culture, and promotion opportunities.

The successful TAM – MSP will coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. In this dynamic customer facing, process-oriented role, you will be responsible for contract renewals and negotiations.

TAM – MSP Responsibilities:

  • Facilitate Quarterly Business Reviews (QBR) with strategic partners to proactively manage the service experience and mitigate churn
  • Staying in scope and interfacing with client and internal sales team when scope changes and develop and build strong relationships
  • Oversee project management through all phases of the customer relationship – coordinating with the customer, technical resources, 3rd party vendors and support personnel to ensure agreed timelines are being met.
  • Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately
  • Design and develop innovative solutions to client requirements
  • Document, track, and support compliance with clients’ Service Level Agreement

TAM – MSP Requirements:

  • 3 or more years of MSP experience
  • Must have and maintain a valid driver’s license, with accessible vehicle during working hours
  • Microsoft Office Suite, Word, Excel and Outlook.
  • Experience supporting enterprise-level applications is preferred
  • Broad knowledge of IT Systems functionality and interoperability
  • Basic understanding of IT infrastructure, Windows Server, Storage, Hypervisors and Connectivity
  • Experience with Remote Desktop Services and Virtual Desktop infrastructure

TAM – MSP Benefits:

  • $80K-$90k
  • Health/Dental/Vision
  • PTO
  • Certification Reimbursement Program
  • Mileage Reimbursement
  • 401(k)