We are a leading Managed Service Provider (MSP) serving small to mid-sized businesses throughout the DC metro area since 1991. Our mission is to proactively address IT issues to prevent costly downtime and to ensure the success of our clients through dedicated support and innovative solutions. Join our team and be a part of a company where your growth and success directly contribute to our collective achievements.
Job Description:
We are seeking an experienced and detail-oriented Technical Account Manager/ IT Consultant to join our team. In this role, you will be responsible for managing client relationships and overseeing project execution to ensure exceptional service delivery and client satisfaction.
Key Responsibilities:
- Client Onboarding & Project Management: Oversee the onboarding process for new clients and manage ongoing projects, ensuring timely and successful completion.
- Reporting & Metrics: Create and present reports and metrics for clients, analyze ticket metrics and trends to reduce ticket counts.
- Client Communication: Serve as the primary point of contact for client service, managing both reactive and proactive communications through email, phone, and regular check-ins.
- Technical Strategy & Training: Work with Technical Leads to develop and implement client technical strategies. Provide training on onboarding, security, and other technical topics as needed.
- Meetings & Reviews: Organize and lead client tech review meetings and project scope meetings to align on objectives and address any concerns.
Technical Skills Required:
- Basic understanding of computer hardware, Windows and Mac OS, mobile devices, cloud services, and desktop applications
- Knowledge of switching/network technology and server functions
- Proficiency in ConnectWise, Kaseya, Microsoft Office, and SonicWALL GMS
Qualifications:
- Proven experience in Account Management
- 2+ years working for an IT Managed Service Provider REQUIRED
- Strong technical skills with a problem-solving mindset
- Excellent communication and organizational abilities
Salary: $80,000 – $90,000
Benefits:
- Paid vacation and sick leave
- Fully company-paid health insurance
- Company-paid dental and vision insurance
- Company-paid life insurance
- Company-paid long and short-term disability insurance
- 401(k) with company-paid co-match up to 4%
- Mileage reimbursement
- Company equipment provided
