Technical Account Manager (IT Managed Services):

For over 25 years we have provided IT and Cloud solutions for SMBs and enterprise companies throughout Houston. We specialize in IT consulting, managed services, cybersecurity (MSSP), remote systems administration, and on-prem to cloud solutions. We are well-established and are proud of cultivating a company culture that fosters and promotes internal growth.

We are continuing to expand and are seeking a Technical Account Manager (IT Managed Services) to maintain and grow positive relationships with our clients. The Technical Account Manager (IT Managed Services) builds relationships with clients by delivering exceptional customer service characterized by mutual respect, understanding, and trust. This position requires the individual to possess strong relationship skills, exhibit technical knowledge, and have experience working for a MSP.

This is a full-time, permanent position with a base salary of $85K – $95K with an excellent benefits package.

Technical Account Manager (IT Managed Services) Responsibilities:

  • Build and maintain long-term, emotionally driven relationships with clients to ensure retention of monthly revenue and prevent service-related attrition.
  • Serve as the primary interface between the client and internal teams to ensure optimal service delivery, while focusing on driving gross margin and increasing overall account profitability.
  • Provide strategic technology advice to clients, educating them on current and emerging trends, and aligning technology solutions with business goals.
  • Understand client business climates and technology needs, providing recommendations that improve operational efficiency and productivity.
  • Regularly monitor and drive client satisfaction, handling escalations and issues in a professional and timely manner.
  • Develop and maintain strong client relationships to minimize service-related attrition while retaining monthly recurring revenue and optimizing gross margin.
  • Conduct regular client meetings to review service delivery, discuss business forecasts, identify technology changes, and propose potential projects.

Technical Account Manager (IT Managed Services) Benefits:

  • Health, Dental, and Vision 100% company paid
  • 401(k) with company match
  • Certification Reimbursement
  • Annual Reviews and Clear Growth Paths
  • Travel Reimbursement
  • PTO + Paid Holidays
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