Technical Account Manager (Managed Services):
We are a fast-growing MSP providing Managed IT, Cybersecurity, Cloud, and Compliance solutions to small and mid-sized professional service firms. We’re seeking a Technical Account Manager (Managed Services) to lead client relationships, drive technology strategy, and align IT services with business goals.
This role is ideal for someone who thrives on both the technical and relationship-building side of IT. You’ll serve as the trusted advisor to key accounts, ensuring seamless service delivery and identifying opportunities for efficiency, growth, and innovation. If you enjoy helping businesses succeed through smart technology planning and personalized support, this role is for you.
Technical Account Manager (Managed Services) Day to Day:
- Build and maintain strong, long-term client relationships to ensure retention and satisfaction
- Act as the primary point of contact for clients regarding all technical and service delivery matters
- Advise clients on IT strategy, infrastructure planning, and emerging technology trends
- Lead regular business review meetings to present insights, propose projects, and ensure alignment with client goals
- Collaborate with internal technical teams to ensure service quality and effective resolution of escalations
- Identify upsell opportunities that bring value to the client and increase account profitability
- Monitor account health, client satisfaction, and service quality, proactively addressing any issues
Technical Account Manager (Managed Services) Required Experience:
- At least 1 year of experience in a Technical Account Manager, vCIO, or client-facing IT service delivery role within an MSP environment
- Strong understanding of IT infrastructure, networking, cloud platforms, and cybersecurity
- Familiarity with Microsoft 365, Azure, and general IT systems planning
- Ability to communicate effectively with both technical and non-technical stakeholders
- Strategic thinking, business acumen, and a consultative approach to problem-solving
- Relevant certifications (Microsoft, Cisco, CompTIA, etc.) are a plus
Technical Account Manager (Managed Services) Benefits:
- $85K–$95K salary, based on experience
- Employee-paid health, dental, and vision coverage
- Hybrid WFH
- 401(k) with match
- Generous PTO policy
- Certification reimbursement
- Travel reimbursement for client visits
- Work-life balance and career development opportunities
