Due to rapid growth, we are seeking a Technical Account Manager – Managed Services to join our established MSP! This position is primarily WFH and offers top of the line benefits.
The Technical Account Manager – Managed Services is responsible for maintaining and servicing existing customers and identifying and closing new prospects. Successful candidates would manage opportunities for major and minor client projects through liaising between the customer and the internal technical solutions team to determine customer needs, present solutions to the customer, answer questions regarding the solution, obtain acceptance of proposals, and coordinating with customer through project completion.
Technical Account Manager – Managed Services Requirements:
- Identify new sales and project opportunities, bring to the prospect the internal technical solutions team, and propose technical solutions to client.
- Prepare and deliver annual IT budgets for clients, as well as monthly, quarterly, and annual reports.
- Prepare, process, and track ongoing client Change Orders, Work Orders, and SOWs
- Overseeing onboarding and offboarding of customer assets in regard to operational service delivery and contract maintenance
Technical Account Manager – Managed Services Requirements:
- Experience working in the Managed Service Provider domain/Industry
- Technical knowledge and experience in the IT Managed Services space is critical to this position
- A minimum of 3-5 years of Full-time Account Management-related experience.
- Communicate effectively in both business and technical contexts, through verbal and written mediums.
- Experience with technology as well as a high-level understanding of server and network environments.
- Basic technical and troubleshooting knowledge is a bonus. The ability and willingness to learn these skills is required.
- Experience working with Trouble ticketing/PSA Platforms helpful.
Technical Account Manager – Managed Services Benefits:
- Salary: $80,000 to $90,000
- Primarily WFH
- Health Insurance for employee
- Vision, Dental, Life Insurance
- 401K
- 14 days PTO- increases with tenure
- Field/ Company related Education reimbursement
- Fun work culture events once a month with gaming perks in office
