Technical Account Manager – Managed Services TAM / vCIO

We are a multiple award-winning, full-service technology partner for businesses across the United States. We specialize in cyber, cloud, and managed IT services, including cutting-edge cybersecurity and digital transformation solutions to help businesses increase productivity, stay safe from cyberattacks and foster growth through the efficient use of technology. Distinguished in the industry for world-class customer service and 24/7 availability, we are built around providing best-in-class technology solutions with the most amazing customer service a client can receive.

We are seeking a Technical Account Manager – Managed Services TAM / vCIO who will be the primary technical and sales liaison between us and our clients. The Technical Account Manager – Managed Services TAM / vCIO is responsible to maintain the client’s overall level of satisfaction with all our services. The Technical Account Manager – Managed Services TAM / vCIO will handle a set client list for their day-to-day service requests as well as the pricing and equipment selection for both major and minor projects.

Technical Account Manager – Managed Services TAM / vCIO – Client Advocate Responsibilities:

  • Develop relationships with key client contacts (senior partners, managers and executives) as their trusted advisor through regularly scheduled meetings (conference calls and onsite).
  • Act as the client advocate and liaison to all other departments at Compufit, as well as other vendors who provide services to clients.
  • Be patient, calm and reasonable in crisis situations and provide escalation support to internal and external groups.
  • Work closely with Compufit and the client’s accounting departments for client invoicing, payments and a regular review of customer agreements.
  • Report weekly to the Director of Account Management on the status of clients worked on that week. Report on ongoing issues that require attention and make recommendations on sales opportunities.
  • Ensure that all escalated issues reported by client are tracked and addressed, and the client is involved and updated on status.

Technical Account Manager – Managed Services TAM / vCIO – Sales & Solution Provider Responsibilities:

  • Ensure clients are aligning with Compufit standard tools and solutions.
  • Develop relationships with technical product vendors to build product sales and support capabilities inside Compufit.
  • Prepare and present project, service and product quotes for clients.
  • Perform research on technologies and solutions using internal and external resources to understand the nuances of different technologies and solutions.

Technical Account Manager – Managed Services TAM / vCIO – Project Coordination & Management Responsibilities:

  • Collaborate with Engineering to develop detailed work plans using standard Compufit processes and procedures.
  • Provide direction and coordination to internal and external project teams to accomplish work within schedule and budget.
  • Ability to multi-task and manage multiple projects of different types.

Technical Account Manager – Managed Services TAM / vCIO – Benefits:

  • Annual reviews
  • 401K
  • PTO
  • Health, Dental, Vison & Life Insurance
  • Great overall compensation package
  • Bonus

 

 

*Actual salary for Technical Account Manager – Managed Services TAM / vCIO to commensurate with experience*

#Jobs111 #LM455 TAM / vCIO / PM