Technical Account Manager (Managed Services)

We are a leading Cloud/Managed Services Provider industry, focused on technology that allows their clients and their businesses to prosper and grow. With over 30 years in business, we understand the need to keep clients on cutting edge technology and providing our team with ample opportunities to grow their careers within the company. This is a full-time, permanent position paying $100k – $115k, hybrid WFH schedule, 100% company paid Health/Dental/Vision/Life Insurance, 401(k) with company match, and more!

We are seeking a Technical Account Manager (Managed Services) who will be the primary technical and sales liaison between us and our clients. The Technical Account Manager (Managed Services) is responsible to maintain the client’s overall level of satisfaction with our services. As a Technical Account Manager (Managed Services) you will handle clients’ day-to-day service requests as well as the pricing and equipment selection for both major and minor projects.

Previous MSP experience is REQUIRED for this role.

Technical Account Manager (Managed Services) & Advocate:

  • Develop relationships with key client contacts (senior partners, managers and executives) as their trusted advisor through regularly scheduled meetings (conference calls and onsite).
  • Act as the client advocate and liaison to all other departments at LMS, as well as other vendors who provide services to clients.
  • Be patient, calm and reasonable in crisis situations and provide escalation support to internal and external groups.
  • Work closely with internal team and the client’s accounting departments for client invoicing, payments and a regular review of customer agreements.
  • Report weekly on the status of clients worked on that week.
  • Report on ongoing issues that require attention and make recommendations on sales opportunities.
  • Ensure that all escalated issues reported by client are tracked and addressed, and the client is involved and updated on status.

Technical Account Manager (Managed Services) Project Coordination & Management:

  • Collaborate with Engineering to develop detailed work plans using standard processes and procedures.
  • Provide direction and coordination to internal and external project teams to accomplish work within schedule and budget.
  • Ability to multi-task and manage multiple projects of different types.

Technical Account Manager (Managed Services) Benefits:

  • Health, Dental, Vision, and Life Insurance
  • Hybrid WFH (2-3 days at home per week)
  • 401(k) with company match
  • PTO
  • Certification Reimbursement