Technical Account Manager – MSP
We are actively in search of an experienced Technical Account Manager – MSP to join a Managed Services firm. The successful Technical Account Manager – MSP will manage customer relationships, expectations, and liaise to internal communities and stakeholders to ensure customer success. In this dynamic customer facing, process-oriented role, you will participate in safeguarding our revenue, retaining our clients, growing our accounts, and spearheading projects to modernize client infrastructure.
Technical Account Manager – MSP Manage the Client’s technical proposal process and ensure that all technical information and recommendations addressing client requirements are accurate, properly defined, and detailed. Technical Account Manager – MSP will apply fundamental troubleshooting skills to issues before escalating to the appropriate group. The Technical Account Manager – MSP is also responsible for developing statements of work for products and services needed. This position requires effective interaction with engineering.
Technical Account Manager – MSP Responsibilities:
- Assist with the client onboarding process
- Staying in scope and interfacing with client and internal sales team when scope changes and develop and build strong relationships
- Engaging with client support as a client advocate to ensure speedy resolution of client issues
- Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately
- Design and develop innovative solutions to client requirements
- Document, track, and support compliance with clients’ Service Level Agreement
Technical Account Manager – MSP Requirements:
- 2 or more years of MSP experience
- Must have and maintain a valid driver’s license, with accessible vehicle during working hours
- Microsoft Office Suite, Word, Excel and Outlook.
- Experience supporting enterprise-level applications is preferred
Technical Account Manager – MSP Benefits:
- $80K-$90k
- Health/Dental/Vision
- PTO
- Certification Reimbursement Program
- Mileage reimbursement
- 401(k)