Technical Account Manager – MSP

We are actively in search of an experienced Technical Account Manager – MSP to join a Managed Services firm. The successful Technical Account Manager – MSP will manage customer relationships, expectations, and liaise to internal communities and stakeholders to ensure customer success. In this dynamic customer facing, process-oriented role, you will participate in safeguarding our revenue, retaining our clients, growing our accounts, and spearheading projects to modernize client infrastructure.

Technical Account Manager – MSP Manage the Client’s technical proposal process and ensure that all technical information and recommendations addressing client requirements are accurate, properly defined, and detailed. Technical Account Manager – MSP will apply fundamental troubleshooting skills to issues before escalating to the appropriate group. The Technical Account Manager – MSP is also responsible for developing statements of work for products and services needed. This position requires effective interaction with engineering.

Technical Account Manager – MSP Responsibilities:

  • Assist with the client onboarding process
  • Staying in scope and interfacing with client and internal sales team when scope changes and develop and build strong relationships
  • Engaging with client support as a client advocate to ensure speedy resolution of client issues
  • Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately
  • Design and develop innovative solutions to client requirements
  • Document, track, and support compliance with clients’ Service Level Agreement

Technical Account Manager – MSP Requirements:

  • 2 or more years of MSP experience
  • Must have and maintain a valid driver’s license, with accessible vehicle during working hours
  • Microsoft Office Suite, Word, Excel and Outlook.
  • Experience supporting enterprise-level applications is preferred

Technical Account Manager – MSP Benefits:

  • $80K-$90k
  • Health/Dental/Vision
  • PTO
  • Certification Reimbursement Program
  • Mileage reimbursement
  • 401(k)