Technical Account Manager (MSP) Responsibilities:
- Understands our Client’s business needs and aligns with our technology solution and services
- Track customer issues and resolutions through ticketing system
- Ensure processes and procedures are followed
- Proactively solve problems and recommend preventive options to stay ahead of future problems
- Can quickly evaluate the priority of the issue and determine the fastest resolution options.
- Assist with the client onboarding process
- Conduct Monthly/ Quarterly/Annual business reviews
- Provide accurate, timely, and detailed documentation of all technical and client care issues
- Tier II computer and network knowledge to provide occasional troubleshooting or identify root technical issues
- Experience with Microsoft Suite (Office, Teams, Exchange, O365, Azure, Hyper-V)
- Solid Microsoft Windows Server experience, including server setups, DNS, DHCP, etc.
- Staying in scope and interfacing with client and internal sales team when scope changes and develop and build strong relationships
- Engaging with client support as a client advocate to ensure speedy resolution of client issues
- Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately
- Ability to create and convey technical material in a concise and effective manner
- Update projects including information such as goals, technologies, systems, information specifications, schedules, funding, and staffing
- Good networking skills, including business-class routers, firewalls, switches, and wireless access points. Experience with Cisco/Meraki/SonicWall
Technical Account Manager (MSP) Benefits:
- Health, Dental, and Vision Insurance
- Partial WFH (half home, half in office or at client sites)
- PTO + Paid Holidays
- Performance Based Bonuses
- 401(k) with company match
- Certification Reimbursement
