A growing and award-winning managed IT services provider is seeking a Technical Account Manager (TAM) to join their expanding team in the southwest suburbs of Chicago. With a 30-year legacy supporting industries like manufacturing, logistics, healthcare, and more, this company delivers proactive, strategic IT solutions that help businesses succeed.
As a Technical Account Manager, you’ll serve as the trusted advisor for a portfolio of clients—leading technical conversations, identifying risks and opportunities, and helping businesses align technology with their strategic goals. You’ll work directly with C-level stakeholders, supported by a strong internal team of engineers and leadership who are committed to delivering a white-glove client experience.
This is a hybrid role offering flexibility, career growth, and the chance to work with a tight-knit, high-performance team.
What You’ll Be Doing
- Conduct regular client strategy meetings to assess IT environments and business needs
- Build and maintain strong relationships with key client stakeholders, including executives
- Develop customized IT roadmaps and technology plans based on business objectives
- Uncover risks, operational gaps, and new opportunities through insightful client discovery
- Present and propose IT solutions alongside the engineering and sales teams
- Act as a liaison between clients and internal teams to ensure seamless project execution
- Participate in technical planning sessions and internal account reviews
What You Bring
- 7+ years of experience in a Managed Services Provider (MSP) environment (required)
- Strong client-facing consulting and relationship management skills
- Ability to communicate technical concepts clearly to non-technical audiences
- Confidence leading discussions with executives and business leaders
- Solid understanding of IT infrastructure (cloud, networking, security, servers, Microsoft environments)
- Exceptional listening, critical thinking, and problem-solving abilities
- Local to the southwest suburbs of Chicago and able to work hybrid onsite
- Willing to pass background check, drug screening, and complete a hands-on technical assessment during the interview process
What’s In It for You
- Blue Cross Blue Shield Health Insurance
- Dental and Vision Coverage
- 401(k) with 2% Company Match
- Company-Paid Life and Disability Insurance
- PTO + Paid Holidays + Sick Days
- Unlimited PTO after 1 year of service
- Structured Mentorship and Career Advancement Opportunities
- Fun Company Culture: Monthly Activities, Annual Family Picnic, Virtual Team Events
- Quarterly All-Hands Briefings and Transparent Leadership Communication
If you are passionate about helping clients succeed through technology and ready to grow with a people-first company, we’d love to hear from you.
Apply now to become a key player in a thriving MSP environment.
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