Are you a strategic, client-facing IT professional with a passion for helping businesses align their technology with long-term goals? We are seeking a Technical Account Manager (also known as a Client Technology Advisor) to bridge the gap between business strategy and technology solutions for small and mid-sized businesses.

This is a consultative, technical role—perfect for someone who thrives on relationship-building, understands IT infrastructure, and enjoys guiding clients toward proactive IT decisions.

Technical Account Manager – MSP (Client Technology Advisor)
Location: Baltimore/Washington Metro Area (Hybrid)
Salary: $80,000-$90,000 + Benefits

What You’ll Do

  • Client Technology Alignment: Conduct regular assessments, document client environments, and ensure systems align with best practices.
  • Technology Roadmaps: Work with vCIOs and Client Success teams to develop strategic IT roadmaps based on client needs.
  • Consulting & Recommendations: Identify gaps in IT environments and recommend improvements to enhance security, efficiency, and performance.
  • Standards Implementation: Ensure clients adhere to industry best practices (ITIL, NIST, CIS) and emerging technologies.
  • Technical Guidance: Act as a resource for internal teams, including Service Desk, NOC, and Professional Services, ensuring smooth execution of IT strategies.
  • Client Engagement: Participate in onboarding, business reviews, and executive meetings, serving as the go-to technical resource.

What You’ll Need

  • 5+ years of experience in IT consulting, systems/network administration, or IT strategy within an MSP environment.
  • Hands-on experience with Windows Servers, networking, Microsoft 365, Azure, Entra ID, firewalls, and VoIP solutions.
  • Strong business process knowledge, with the ability to translate technical solutions into real-world business benefits.
  • Familiarity with IT frameworks like ITSM, ITIL, and NIST.
  • Exceptional communication skills, with confidence engaging executives and senior leadership.
  • A proactive, strategic mindset—you enjoy solving IT challenges before they become problems.

Why Join Us?

  • 100% Paid Health, Dental & Vision Insurance
  • Generous PTO & Paid Holidays
  • 401K with Company Match
  • Performance-Based Bonuses (Bi-Annual)
  • Certification Reimbursement & Career Growth Plans
  • Collaborative, Growth-Focused Team Environment

This is an opportunity to take your technical expertise beyond troubleshooting and into strategic IT consulting. If you’re ready to step into a high-impact role where you can drive business-technology alignment, apply today!

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