Technical Account Manager (MSP/ConnectWise)
We are established and award-winning managed IT services provider is seeking a Technical Account Manager (TAM) to join its growing team. For over 30 years, this team has supported more than 2,500 clients with a proactive and strategic approach to IT—especially in the manufacturing, logistics, healthcare, and food & beverage industries.
This hybrid role blends account management, technical consultation, and strategic planning. You’ll partner directly with C-level executives to align IT with business growth, while collaborating internally with engineering and sales.
Previous MSP experience is REQUIRED.
Technical Account Manager (MSP/ConnectWise) Responsibilities:
- Conduct regular client meetings to assess technical needs and business goals
- Develop and present IT roadmaps that drive operational success
- Build trusted client relationships and serve as their strategic advisor
- Identify risks, gaps, and improvement opportunities across infrastructure and systems
- Work cross-functionally with technical teams to ensure solution delivery
- Lead conversations around budgeting, cybersecurity, cloud migration, and scalability
Technical Account Manager (MSP/ConnectWise) Requirements:
- 7+ years of experience working in an MSP
- Strong communication and relationship-building skills with executive stakeholders
- Proven ability to guide IT strategy discussions and drive technical planning
- Local to the southwest suburbs of Chicago
Technical Account Manager (MSP/ConnectWise) Benefits:
- Hybrid work (2 days onsite, 3 remote)
- Health, dental, vision, life, and disability insurance
- 401(k) with company match
- PTO (upgrades to unlimited after 1 year)
- Paid holidays, sick days, vacation
- Monthly virtual team activities
- Mentorship program and internal growth opportunities
