We are leading Managed IT Services Provider with 30+ years of experience is hiring a Technical Account Manager (TAM) with a background in MSP industry. This is a hybrid client-facing and technical strategy role that supports clients across manufacturing, logistics, healthcare, and food & beverage industries.
We’ve supported over 2,500 clients with proactive IT strategies and reliable support. If you have MSP experience and enjoy aligning technology with business goals, we want to talk to you.
Technical Account Manager (MSP/ConnectWise) Responsibilities:
- Conduct regular client meetings to assess technical needs and business goals
- Develop and present IT roadmaps that drive operational success
- Build trusted client relationships and serve as their strategic advisor
- Identify risks, gaps, and improvement opportunities across infrastructure and systems
- Work cross-functionally with technical teams to ensure solution delivery
- Lead conversations around budgeting, cybersecurity, cloud migration, and scalability
Technical Account Manager (MSP/ConnectWise) Requirements:
- 4+ years of experience working in an MSP
- Strong communication and relationship-building skills with executive stakeholders
- Proven ability to guide IT strategy discussions and drive technical planning
- Local to the southwest suburbs of Chicago
Technical Account Manager (MSP/ConnectWise) Benefits:
- Local WFH (must live within one hour of Elgin, IL)
- Health, dental, vision, life, and disability insurance
- 401(k) with company match
- PTO (upgrades to unlimited after 1 year)
- Paid holidays, sick days, vacation
- Monthly virtual team activities
- Mentorship program and internal growth opportunities
