Technical Account Manager (TAM) – Client Visits/Remote
We are a dynamic Managed Services Provider (MSP) with a passion for helping businesses grow and thrive through technology. We provide innovative IT solutions, focusing on streamlining operations, optimizing infrastructure, and supporting clients in a variety of industries. At our core, we are dedicated to fostering a collaborative, inclusive, and growth-oriented environment where both our employees and clients can succeed.
As a Technical Account Manager (TAM) at our MSP, you will be an essential part of ensuring our clients receive exceptional service and that their IT environments are optimized and aligned with their business goals. This is a hybrid role involving client visits around the Baldwin Park area and remote work. You will be responsible for providing technical guidance, conducting onsite assessments, and building long-term relationships with clients. As part of our team’s growth, this role offers a clear career path to Virtual CIO (vCIO) within a year based on performance and professional development.
Technical Account Manager (TAM) – Client Visits/Remote Job Responsibilities:
- Understands our Client’s business needs and aligns with our technology solution and services
- Track customer issues and resolutions through ticketing system
- Ensure processes and procedures are followed
- Assist with the client onboarding process
- Conduct Monthly/ Quarterly/Annual business reviews
- Provide accurate, timely, and detailed documentation of all technical and client care issues
- Tier II computer and network knowledge to provide occasional troubleshooting or identify root technical issues
- Staying in scope and interfacing with client and internal sales team when scope changes and develop and build strong relationships
Technical Account Manager (TAM) – Client Visits/Remote Requirements:
- Having worked in an MSP environment
- Experience with systems administration required
- Experience with technology consulting to the small or mid-sized business market required
- Intermediate or better understanding and experience with technologies used by our clients, including but not limited to Windows Operating Systems, Personal Computers, Server Infrastructure, Network Infrastructure, Identity and Access Management, Microsoft Cloud Stack (M365, Exchange, Entra, SharePoint, Teams, Azure), Firewalls, Wireless, VPN, VoIP, and Print/Copy/Scan
- Comfort and confidence in face-to-face interactions with senior leadership positions internally and externally
- Ability to independently perform as expected with minimal supervision
Technical Account Manager (TAM) – Client Visits/Remote Benefits:
- Salary: $100K to $120K plus bonuses
- Bi-Annual performance based bonuses
- Paid for certifications/Performance Goal Plan
- Health/Dental/Vision 100% Covered by Company
- Generous PTO
- 401K with company match
- Profit sharing
