Senior System Engineer & IT Service Delivery Manager-MSP Requirements:
- 2 or more years of Experience working with a Managed Service Provider (MSP)
- Administration and Management of Remote Monitoring Tool ConnectWise and IT Glue
- Good networking skills, including business-class routers, firewalls, switches, and wireless access points. Experience with Cisco/Meraki/SonicWall
- Responsible for overseeing the training of new employees, development of existing personnel
- Leading, developing, and managing strong partnerships and relationships with clients (pre and post-sales)
- Identify trends and develop strategies to support these trends
- Skill in strategic planning with an ability to think ahead and plan over a 6-12 month time span
- Work with management to develop proposals, quotes, and respond to RFP/RFI documents
- Provide accurate, timely, and detailed documentation of all technical and client care issues
- Responsible for service scheduling, escalation, and overall providing client satisfaction
- Solid Microsoft Windows Server experience, including server setups, DNS, DHCP, etc.
- Engaging with client support as a client advocate to ensure speedy resolution of client issues
- Ability to create and convey technical material in a concise and effective manner
- Update projects including information such as goals, technologies, systems, information specifications, schedules, funding, and staffing
- Experience supporting mobile applications and back-end technologies preferred
Senior System Engineer & IT Service Delivery Manager-MSP Salary & Benefits:
- $80k-90k
- Health/Dental/Vision
- Paid Time Off
- Mileage reimbursement
- Certification Reimbursement Program
- 401(k) with company matching
- Bonus Opportunities
*Actual salary of IT Service Delivery Manager-Managed Service Provider to commensurate with Experience*
