Technical Alignment Manager is a hybrid work from home and in-office position.

This MSP is expanding its Mid-Market practice as it continues to win clients. Over the last few years, leadership has invested heavily in building a repeatable service model across service delivery, vCIO guidance, cloud standards, and security alignment. As that model gains traction, the company is creating additional Technical Alignment Manager seats to help clients stay ahead of infrastructure decisions, roadmap planning, and long-term technology maturity. Several of these hires are being made with the expectation that the right people will grow into broader leadership responsibility as new client segments and internal teams continue to take shape.

The Technical Alignment Manager will serve as a hands-on resource and bridge between the client relationship and the technical strategy, helping ensure each environment is documented, aligned, and moving in the right direction. This is a good fit for someone who enjoys working directly with clients, identifying gaps, shaping roadmaps, and playing a visible role in how service delivery evolves as the company scales.

Hands-on Technical Alignment Manager Key Responsibilities:

  • Conduct regular onsite visits for technology alignment and technical assessments.
  • Maintain and develop technical standards and best practices for client environments.
  • Identify and communicate technical risks to the vCIO.
  • Build and sustain technical relationships with clients, ensuring alignment with established standards.
  • Document and update all technical information to ensure consistency and knowledge sharing across the team.
  • Support the ROC (Service Desk) & Projects team 25% of the time as needed

Hands-on Technical Alignment Manager Qualifications and Technical Experience:

  • M365 Suite
  • RMM tools (ConnectWise, Kaseya, Ninja, etc)
  • Adobe apps
  • Azure Entra ID
  • Active Directory, Group Policy, and Windows Server
  • Networking familiarity: Meraki switches, Unify, Cisco APs (preferred but different manufacturer experience will also align)
  • Knowledge of IT infrastructure, hardware, and software solutions
  • Ability to collaborate effectively with vCIOs, clients, and internal teams.
  • Strong written and verbal communication skills
  • Detail-oriented with excellent documentation abilities
  • Process-driven, motivated, and capable of process improvement

System Administrator / Technical Alignment Manager Benefits:

  • Health, Dental, and Vision Insurance
  • 401(k) with company match
  • Certification Reimbursement
  • Travel Reimbursement
  • Paid Time Off and Paid Holidays