Join a rapidly growing IT solutions company specializing in Health Care IT, with a remarkable 50-60% year-over-year revenue growth. As a Tier 2 IT Support Specialist, you’ll play a crucial role in our proactive managed services, focusing on new office launches for healthcare organizations. This position offers a unique blend of hands-on project work and traditional support duties.
Tier 2 IT Support Specialist – MSP Key Responsibilities:
- Administer Windows Servers, O365, Ubiquiti/Unifi, and desktop operating systems across various customer platforms.
- Participate in projects and deployments, dedicating up to 30% of your time to hands-on initiatives.
- Monitor and troubleshoot client backups to ensure data integrity.
- Provide diagnostics and support for workstations and peripherals.
- Escalate customer issues through the appropriate channels.
- Document support issues and all actions taken in our Customer Relationship Management (CRM) system.
Tier 2 IT Support Specialist – MSP What We Offer:
- Comprehensive health benefits (100% covered by the company).
- Vision insurance.
- Access to a company car.
- Company credit card for work-related expenses.
- Regular company-paid lunches.
- Opportunities for professional development and training in new technologies.
We’re looking for individuals eager to tackle projects and enhance their skills in a supportive environment. If you’re ready to advance your career and make an impact, we want to hear from you!
