At our company, we are passionate about revolutionizing the industry through innovative solutions and dedicated teamwork. Since our inception, we have consistently delivered excellence in the MSP industry, earning the trust of clients worldwide. Our commitment to quality and customer satisfaction drives everything we do, from cutting-edge research to seamless project execution.

What We Offer:

Innovative Solutions: We thrive on pushing boundaries and finding creative solutions to complex challenges.

Collaborative Environment: Our team-oriented culture fosters creativity, growth, and mutual respect among colleagues.

Global Impact: Join us in making a difference on a global scale through our impactful projects and initiatives.

Professional Growth: We invest in our employees’ professional development, offering opportunities for advancement and skills enhancement.

Tier 2 IT Support with RMM Automation Responsibilities:

  • Use PowerShell to create scripts and automate tasks
  • Troubleshoot, resolve, and document client technical issues
  • Provide remote support, troubleshooting efforts, and remediation in a timely fashion
  • Assist with New client on-boardings Onsite
  • Windows Server Active Directory/GPO deployment and troubleshooting
  • General Windows Server troubleshooting
  • Backup Implementation and maintenance
  • Hypervisor deployment and maintenance
  • Windows File Share/DFS deployment and troubleshooting
  • Assist with the development, review, and implementation of various SOP’s for clients
  • Assist in software and equipment patching and maintenance for clients
  • Network documentation and asset inventory for clients
  • Actively contribute to ongoing process improvements within company and client networks
  • Assist Network Engineering teams in specific project tasks as directed
  •  Assist in the configuration and maintenance of client servers, switches, and routers

Tier 2 IT Support with RMM Automation Minimum Qualifications:

  • Good organizational and time management skills with the ability to multi-task on simultaneous project
  • Knowledge of various network servers, storage arrays, routers, switches, and desktop platforms
  • 4+ years’ experience working in or with the following: MS Windows Server 2008/2012 and 2016, managed DNS, MS Active Directory, Hosted or On Prem MS Exchange, MS Office 2013/2016
  • Mid- advanced PowerShell experience
  • Experience with RMM automation
  • Strong communication and ability to explain technical solutions to business clients

Tier 2 IT Support with RMM Automation Benefits:

  • Salary $70-80k
  • Healthcare/dental/vision
  • PTO
  • 401k
  • Cell Phone Allowance
  • Certificate Reimbursement