Customer Support Specialist – Tier 2

Location: Plano, TX / Salary: $60,000 - $75,000

Customer Support Specialist – Tier 2

Tier 2 Support Specialist (MSP)

This is an opportunity to join a true proactive Cloud and Managed Services company that is rapidly scaling their Professional Services (projects) Team. They have a full time position open for a Tier 2 Support Specialist (MSP).

This position consists of providing Tier II remote support, and occasionally assisting in project-based work. The breakdown of remote vs project work will vary based on individual client infrastructure needs, but the estimated breakdown is about 80% L2 Support and 20% team-based migration projects.

Customer Support Specialist – Tier 2 Requirements:

  • Minimum of 1 year MSP experience
  • Experience being client-facing
  • Demonstrable ability to work and make decisions independently in a fast-paced production environment
  • Excellent written and verbal communication skills
  • Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, virtualization, Windows System Administration, and general Network Administration (TCP/IP)

Customer Support Specialist – Tier 2 Benefits:

  • $60,000-$70,000
  • Full Health/Dental/Vision Benefits
  • Life Insurance
  • PTO
  • 401k+ company match

Opportunity Location

Plano, TX

Proposed Salary

$60,000 - $75,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #RB777

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Location: Plano, TX

Proposed Salary: $60,000 - $75,000

Published: June 30, 2022

Job ID: BW9683

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