We are seeking a Tier I Cloud Support Technician that will work on the Professional Services side of the house, performing troubleshooting of systems and servers and minimal networking components.
The Tier I Cloud Support Technician will be working with a team of 6 other support technicians. Based in Columbia, MD, our Cloud Service Provider (CSP) is investing millions into its private cloud infrastructure and hiring junior and mid-level system administrators that can grow with the company. We value training and career advancement and regularly conducts reviews for promotions and bonuses. Also offering profit sharing, health benefits and a 401(k).
The ideal Tier I Cloud Support Technician would be able to reliably contribute the following skills:
- Experience with the Microsoft Windows operating system as well as Exchange 2010/2013/2016, and MS Server 2012/2016
- Administration experience with Office 365 and Azure
- Migration experience from Exchange 2010 to 2013 or similar experience
- Experience in the setup and maintenance of virtual environments with VMware Infrastructure.
- Strong leadership potential and a desire to develop as a leader.
- Excellent organizational skills, including maintenance and design of policies and procedures including forms, call tickets and client service records.
Requirements:
This position requires 2+ years of previous experience.
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