Tier II Helpdesk Technician (MSP)

Are you ready to take your technical expertise to the next level? We are a premier global Internet service provider based in the New York Metropolitan area, is seeking a highly motivated and skilled IT Tier II Helpdesk Technician (MSP)to join our team. As a leading provider of customized and secure network connectivity for carrier and enterprise companies, we stand at the forefront of the industry, serving clients across all sectors with our deep knowledge and extensive experience. We good work life balance, 402(k), health insurance, and generous PTO.

The Tier II Helpdesk Technician (MSP) will play a crucial role in providing top-notch technical support for service tickets and service requests. Your responsibilities will encompass a diverse range of technologies, including workstations, servers, printers, networks, and vendor-specific hardware and software. The Tier II Helpdesk Technician (MSP) have the opportunity to receive on going training and receive internal promotion within months!

Tier II Helpdesk Technician (MSP)Duties & Experience:

  • Apple & Android Support with an understanding of networking
  • Proficient in network security and experience with firewalls
  • Server support experience and familiarity with RDS / Terminal Server
  • Collaborative experience within a team on an ISP/MSP Helpdesk project
  • Familiarity with Office 365 / Hosted Exchange
  • Strong understanding of DNS, IP, Network, Routing, and Switching
  • Active Directory knowledge, including Moves, Adds & Changes
  • Previous experience supporting end users both remotely and in-person
  • Advanced Desktop support (Hardware, Software)
  • Operating System Support (Servers, Workstations)
  • Troubleshooting skills in Outlook and Microsoft Office

Tier II Helpdesk Technician (MSP) Salary & Benefits:

  • Salary: $65k- $75k
  • Paid time off
  • 401(k) retirement plan
  • Dental/Health/Vision Insurance Coverage
  • Company Vehicle (for work-related purposes)
  • Mileage/travel reimbursement