Tier II IT Support Specialist (ConnectWise) Responsibilities:
- Support, and troubleshoot servers, firewalls, routers, and switches (primarily Watchgaurd).
- Support, and troubleshoot VMware, HyperV, etc.
- Administer O365
- Setup wireless networks
- Handle a mixture of front-line tickets and escalated desktop support issues
- Act as a Team Lead over the more junior Service Desk members; monitoring “trouble tickets”, keeping tabs on the support desk as a whole using dashboards and internal report
Tier II IT Support Specialist (ConnectWise) Requirements:
- 2+ years working for a Managed Service Provider Required
- Experience handling Tier II technical issues on the service desk
- ConnectWise experience preferred
- Experience with Azure Virtual Desktop preferred
- O365 Administration experience REQUIRED
- Experience with network support (reading packet captures, firewall rules, local area networks, isp, network routing, vpns) REQUIRED
- Advanced understanding of Active Directory, Group Policy, etc
- Server Virtualization (Hyper-V, VMware, etc)
Tier II IT Support Specialist (ConnectWise) Benefits:
- Salary $65,000-$80,000
- Health Insurance
- Company pays for certification exams
- Continued training opportunities & regular reviews
- 401K + 3% company match
- PTO
- Opportunity to work with over 300 technologies
- Family oriented, fun company culture