Tier II IT Support Specialist (ConnectWise)

Location: Plano, TX / Salary: $65,000 - $80,000

Tier II IT Support Specialist (ConnectWise)

Tier II IT Support Specialist (ConnectWise)

We hold a family-like collaborative and supportive company culture that values teamwork and employee growth. We all work together towards a common goal and are currently looking for a humble mid level technician due to company growth.

The Tier II IT Support Specialist will be taking escalated support tickets on the service desk and will be working along side senior engineers on projects such as cloud migrations. The Tier II IT Support Specialist (ConnectWise) will have growth opportunities internally to become a VCIO, a Tier III escalated support specialist or a Project Engineer.

Tier II IT Support Specialist (ConnectWise) Responsibilities: 

  • Support, and troubleshoot servers, firewalls, routers, and switches (primarily Watchgaurd).
  • Support, and troubleshoot VMware, HyperV, etc.
  • Administer O365
  • Setup wireless networks
  • Handle a mixture of front-line tickets and escalated desktop support issues
  • Act as a Team Lead over the more junior Service Desk members; monitoring “trouble tickets”, keeping tabs on the support desk as a whole using dashboards and internal report

Tier II IT Support Specialist (ConnectWise) Requirements:

  • 2+ years working for a Managed Service Provider Required
  • Experience handling Tier II technical issues on the service desk
  • ConnectWise experience preferred
  • Experience with Azure Virtual Desktop preferred
  • O365 Administration experience REQUIRED
  • Experience with network support (reading packet captures, firewall rules, local area networks, isp, network routing, vpns) REQUIRED
  • Advanced understanding of Active Directory, Group Policy, etc
  • Server Virtualization (Hyper-V, VMware, etc)

Tier II IT Support Specialist (ConnectWise) Benefits:

  • Salary $65,000-$80,000
  • Health Insurance
  • Company pays for certification exams
  • Continued training opportunities & regular reviews
  • 401K + 3% company match
  • PTO
  • Opportunity to work with over 300 technologies
  • Family oriented, fun company culture

Opportunity Location

Plano, TX

Proposed Salary

$65,000 - $80,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


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Location: Plano, TX

Proposed Salary: $65,000 - $80,000

Published: February 1, 2024

Job ID: BW1779

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