Tier II IT Support Technician Responsibilities:
- Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise.
- Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems
- Provide desktop support, manage accounts in active directory, printer support
- Provide network support and some administration.
Tier II IT Support Technician Requirements:
- Experience working for a Managed Service Provider
- Hands on experience with Active directory, O365, Windows OS
- ConnectWise and LabTech experience is a major plus
Tier II IT Support Technician Benefits:
- Base salary $60,000-$80,000 (dependent on experience)
- Health Insurance
- Car/ mileage reimbursement