Operations Manager – MSP | Leadership, Strategy, and Service Excellence
Salary: $120,000 – $130,000 annually

Are you a strategic thinker who thrives on building systems that scale, leading high-performing teams, and delivering exceptional client experiences? We’re a fast-growing, innovation-focused Managed Service Provider (MSP) seeking an Operations Manager to drive service delivery, project execution, and continuous improvement across our technical teams.

This is your opportunity to lead in a dynamic, client-centric environment that’s built on autonomy, ownership, and a passion for solving real-world problems with cutting-edge technology.

About Us
We support over 50 medium-to-enterprise clients across industries including Finance, Legal, Government Contracting, and Manufacturing. Our stack includes Azure, VDI, M365, SonicWall, Cisco, Dell, and HP hardware, with a deep commitment to automation, cybersecurity, and scalable cloud infrastructure.

What sets us apart? Our culture. We’re consultants, partners, and innovators who champion collaboration, continuous learning, and hands-on ownership. Whether you’re mentoring a junior engineer or collaborating on a new cloud solution, you’ll be part of a company where growth isn’t just encouraged—it’s expected.

What You’ll Do

  • Oversee day-to-day operations across Service Delivery, Projects, NOC/SOC, and Account Management

  • Ensure issues are resolved efficiently and SLA expectations are met in a 24/7/365 environment

  • Lead project planning and implementation efforts across client environments

  • Streamline workflows and optimize SOPs for maximum efficiency and client satisfaction

  • Collaborate cross-functionally to align departments with company goals

  • Own procurement processes including vendor management and logistics coordination

  • Serve as the escalation point for operational and client-impacting challenges

  • Analyze ticketing, time tracking, and task management metrics for performance improvements

  • Contribute to budgeting, forecasting, and strategic planning

  • Mentor team members and cultivate a culture of accountability, learning, and collaboration

What You Bring

  • Strong foundation in systems, networking, or desktop administration

  • Proven leadership experience within an MSP

  • Excellent communication skills with a proactive, client-first attitude

  • Experience implementing and refining SOPs and internal processes

  • Ability to think strategically and execute tactically under pressure

  • Comfortable balancing multiple priorities in a fast-paced environment

Perks & Benefits

  • Competitive Salary: $120,000 – $130,000 annually

  • 100% Company-Paid Medical, Dental, and Vision

  • Life, AD&D, Short- and Long-Term Disability Insurance

  • 3 Weeks PTO + 6 Paid Holidays

  • 401(k) with 3% Match

  • Company Laptop + Mileage Reimbursement

  • Health Savings Plan

  • Performance Bonuses

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