Are you a seasoned leader with a passion for client relationship management and a proven track record in delivering exceptional service? Join a dynamic IT services organization as the Vice President of Client Services, where you’ll guide a talented team, foster strong client partnerships, and drive business growth through exceptional managed IT solutions
What You’ll Do
Lead and mentor the Client Services team, ensuring high performance and alignment with organizational goals.
Develop and maintain trusted relationships with clients, acting as the primary point of contact for key stakeholders.
Oversee service delivery, including onboarding, SLA adherence, and proactive issue resolution.
Collaborate with sales, technical teams, and product teams to deliver customized solutions aligned with client objectives.
Analyze client data to identify trends and opportunities for improving satisfaction and service delivery.
Engage with clients regularly to ensure their needs are met and build long-term partnerships.
Develop proactive strategies to address service challenges and enhance client outcomes.
Maintain accurate client documentation, ensuring internal teams are aligned on client-specific needs.
What We’re Looking For
7+ years of experience in client success, service delivery, or account management, with at least 5 years in a leadership role.
Strong background in managed IT services, including cloud solutions, IT infrastructure, and SLAs.
Proven ability to lead, mentor, and develop high-performing teams.
Exceptional communication skills with the ability to engage effectively at all organizational levels.
Proficiency with CRM tools, customer success platforms, and data analytics.
Strong problem-solving skills with a customer-first mindset and the ability to manage multiple priorities in a fast-paced environment.
Expected Outcomes
Foster a high-performing Client Services team that consistently delivers exceptional results.
Proactively manage client escalations and ensure consistent delivery of tailored solutions.
Drive continuous improvement by identifying service enhancement opportunities.
Collaborate across teams to maintain alignment on client goals and objectives.
Achieve high client satisfaction and retention through strategic engagement and relationship management.
Why Join Us?
Take on a pivotal leadership role with a forward-thinking IT services organization that prioritizes innovation and client success. You’ll have the opportunity to shape the client experience, lead a talented team, and make a meaningful impact on the organization’s growth and success.
Ready to Elevate Client Success?
If you’re an experienced professional with a passion for building strong client relationships and driving results in IT services, we’d love to hear from you.
Apply today to become our Vice President of Client Services!
