WFH Support Engineer – (MSP)

Location: New York, New York / Salary: $85,000 - $95,000

WFH Support Engineer – (MSP)

We are seeking an experienced Support Engineer who will provide day to day support to clients, management to customer’s network & system infrastructures and technical leadership to a growing team. We are a rapidly growing Managed Services Provider with offices in New York & Florida. This is a full time work-from-home position. We encourage our team members’ professional development through internal training and reimbursement for relevant courses and certifications.

The WFH Support Engineer – (MSP) will handle network hardware deployment and will assist with server systems deployments. The WFH Support Engineer – (MSP) will oversee customer support requests over the phone and via ticket system and handle escalated support requests and further escalates as needed. The experienced WFH Support Engineer – (MSP) should have advanced skills in computer networking, hardware, and software including router, firewall and switch configuration.

WFH Support Engineer – (MSP) Responsibilities:

Implementation and migration of software and hardware upgrades and patches.
IT support relating to technical issues involving Microsoft’s core business applications
Monitor and maintain VOIP/Voice systems.
Troubleshooting/support of O365
Document and update the client environment
Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.

WFH Support Engineer – (MSP) Requirements:

Must have 3+ years of MSP experience
Excellent interpersonal skills and communication skills.
Ability to improve customer service satisfaction
Knowledge of cloud technologies (Azure)
Knowledge of Windows desktop operating systems (7, 8, 10); Windows server operating systems (Server 2008/2012 R2/2016); Microsoft Exchange Server (2010/2013); Microsoft Terminal Server (2008/2012/2016); Active Directory; Microsoft SQL Server (2008/2012/2016).

WFH Support Engineer – (MSP) Benefits:

Salary Range: $85k – $95k
Great benefit package (medical, dental, vision, life insurance)
PTO
401(k) + Match

Opportunity Location

New York, New York

Proposed Salary

$85,000 - $95,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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