Respectful, Genuine, Hardworking MSP Tier 2

Summary IT Professional with over 3 years of experience supporting users and completing projects in a help desk environment, both remotely and in-person. Education COMPTIA CLOUD ESSENTIALS | JUNE 2018 COMPTIA A+ | DECEMBER 2017 HIGH SCHOOL DIPLOMA | JUNE 2015 |  Specialized in video game Experience SERVICE DESK | REGIONAL MANAGED SERVICE PROVIDER |…

Summary

IT Professional with over 3 years of experience supporting users and completing projects in a help desk environment, both remotely and in-person.

Education

COMPTIA CLOUD ESSENTIALS | JUNE 2018 COMPTIA A+ | DECEMBER 2017

HIGH SCHOOL DIPLOMA | JUNE 2015 | 

  • Specialized in video game

Experience

SERVICE DESK | REGIONAL MANAGED SERVICE PROVIDER | AUG. – PRESENT

  • Providing first-line support Level 1 & S tickets via phone or email to remotely assist
  • Promoted quickly to be in-charge of configuring, deploying, monitoring, and verifying client systems
  • Account management in Active Directory, Microsoft Exchange, and Cloud
  • Developed strong customer relationships to insure customer
  • Contributed to internal and external documentation including our
  • Lead project of moving our clients Cloud Services/Solutions
  • Migrated clients from on-prem Exchange servers to Office 365 and Cloud Scale Hosted

Skills & Abilities

WINDOWS MANAGEMENT

  • Experience with Windows Server 2008-2016 and Windows 7-10
  • Active Directory- user and computer management
  • File Server permission management

REMOTE ADMINISTRATION

  • Remote Desktop, LogMeIn, and TeamViewer
  • Basis TCP/IP knowledge

HIPPA

  • HIPPA awareness for Business Associates and HIPPA Security.