MSP Tier III VMware/Citrix Escalations Engineer


System Engineer – Virtualization Engineer 2005 to Present

  • Serving as a Senior Escalations Engineer within an MSP providing top tier support to various organizations including Law Firms and Hedge Funds.
  • Provided internal and external operations support in a Citrix \Terminal Services environment within a Citrix / VMWare Horizon configuration.
  • Managed 10,000+ end users in a Citrix XenServer environment with Active Directory integration.
  • Created GPO’s, scripting, and management of RSA Secure ID’s.
  • Project manager and escalations engineer responsible for implementations, planning, managing, and post implementation training. Planned disaster recovery efforts, backup solutions, change management, application virtualization, and desktop publishing across varied platforms of Citrix and VMWare solutions.
  • Provisioned, managed, and deployed Citrix XenDesktop images consisting of Windows 7-10, Server 2008-2016, and Max OS’s utilizing Citrix PVS and MCS.
  • Utilized Citrix XenServer / VMware to Implement and maintain over 800 virtual servers hosting 3,500+ published applications and multiple XenDesktop’s
  • Designed, implemented, and managed Citrix environments and reated scalable highly available environments for our hosted clients.
  • Created, managed, and deployed packages utilizing SCCM and Kaseya agent tools.
  • Performed monthly patching and Microsoft updates to maintained a secure, compliant, and highly available server based computing environment.
  • Managed network security with the utilization of Trend, Websense, CA, AVG, Symantec and Group Policies.
  • Document and escalate calls accordingly via ConnectWise and Kaseya help desk management.
  • Managed mobile devices with MDM solutions.
  • Ascertained HIPPA and PCI compliance for supported financial institutions, government agencies, health care agencies and law firms.


B.S Computer

Citrix (10+ years), VMWare (10+ years), Microsoft Office 365 (10+ years),

Windows (10+ years), Server (10+ years), Veeam (4 years), Datto (2 years), Nutanix (4 years), Virtualization (10+ years), Project Management (5 years), Management (5 years)

  • Accomplished system engineer with over 14 years of experience in the Information Technology field.
  • Served 13 years as the sole Citrix Administrator to our NYC headquarters supporting a variety of client bases including law firms, hedge funds, federal agencies, and major financial
  • Designed, implemented and managed multiple scalable Citrix environments consisting of Xen Desktops, multiple XenApp Farms / Sites, and published applications.
  • Experience with Citrix Presentation Server 4.0, XenApp 4.5-7.15, XenDesktop, Citrix Netscaler, VMWare and Citrix Provisioning
  • Implemented and managed VDI environments utilizing VMWare Horizon
  • Managed GPO’s in Active Directory and scripting to ensure proper security measures and HIPPA guidelines were
  • Experience implementing Citrix into a Server 2003\2008\2012 environment utilizing Active Directory, Exchange, and Terminal