Level 1s working for a Managed Service Provider are best described as first-response, reactive support to end-user computer issues isolated to one end user. Level 1s typically work remotely, delivering technical support over the phone and through PSAs/RMMs. Level 1s generally close 15+ tickets daily with quick resolution times. Customer service skills are necessary to be a capable Level 1.
- Coordinator Dispatch
- L1 Helpdesk
- L1 Helpdesk Field Tech
- Level 1.5 Ligh Server Work
- Level 1.5 Helpdesk Field Tech
