Level 3s working for a Managed Service Provider are generally the technical backstop for escalations while simultaneously completing projects related to a client’s overall IT infrastructure. Due to the complexity of the tickets, Level 3s typically close six or fewer tickets daily. Level 3s tend to become more siloed to either Managed Services or Professional Services when working at larger Managed Service Providers.
- Level 3 Dual Threat – System & Networking Engineer
- Systems Engineer
- Sr Project Engineer
- Network Engineer
- Systems Engineer Team Lead
- Sr Cloud Engineer
- Solutions Architect
