Level 2s working for a Managed Service Provider handle complex end-user support issues and system-wide administration requiring a more profound knowledge of servers, virtualization, networking, and public/private cloud. Level 2s can operate more autonomously than Level 1s, remotely, and on client sites (client-facing role). Level 2s generally assist with project-based work, e.g., Exchange to M365 migrations, office moves, Azure migrations, and network configurations.
- L2 Field Engineer
- L2 Technology Alignment Manager
- L2 Systems Admin Automation & Scripting
- L2 Admin Projects/Deploymentd
- L2 Admin Team Lead
- L2 Cloud Systems Admin
