Professional Summary As a customer-oriented IT Help Desk professional with 6 years of experience, I excel in delivering top-notch technical assistance and support to users. My track record demonstrates a keen ability to diagnose and resolve a wide range of technical issues swiftly and effectively, minimizing downtime and maximizing user productivity. I am proficient in…
Read MoreEducation Bachelor of Science Network Engineering & Security Highlights Strong communication, analytical, and organizational skills. Good attention to detail. Friendly with others Professional Experiences MSP (2022-Preset) Systems Admin Provided remote support to customers to resolve technical issues and inquiries. Delivered excellent customer service by addressing inquiries and concerns promptly and professionally. Performed network configuration tasks…
Read MoreSUMMARY Information technology specialist with over 20 years of experience supporting telecom software and hardware systems. Self-motivated, highly productive, detail-oriented individual with excellent interpersonal skills. Exceptional written, communications, and customer service skills. Demonstrated strengths in technical support and network administration Definitive abilities in leadership, planning, organization, and customer support. PROFESSIONAL EXPERIENCE MSP (2018-Present) Computer Network…
Read MoreAbout 12+ years Information Technology, in designing and implementing IT infrastructure solutions. Skilled in optimizing system performance and ensuring reliability. Proficient in virtualization, network administration, and cloud technologies. Education B.S. in Networking Technologies Certifications A+ Security+ ISSA Certified Personal Trainer ISSA CPR and AED Certification Skills Root cause analysis Cloud Computing: Azure, Citrix Platform, VCenter…
Read MoreSummary of Experience I am committed to ensuring that customers’ expectations are met while providing support. Experienced with desktop support, Windows Workstations and Servers, Microsoft Applications, VPN, Active Directory, Telecommunications, and System Security. Work Experience MSP (2021-2024) IT Technician Assisting Callers with: Office applications Mobile device support Active Directory O365 Windows workstations and servers Mac…
Read MorePROFESSIONAL SUMMARY A knowledgeable, performance driven and detailed- oriented individual who majored in Computer Technology with effective communication and critical thinking skills seeking a system administration position in the IT field. SKILLS Splunk Azure MS Windows 2016 Python JavaScript ServiceNow Java Active Directory AWS Linux WORK HISTORY MSP (2022-Present) NETWORK ASSOCIATE Successfully take ownership of…
Read MoreInformation Technology Project Manager Results-driven and versatile IT project manager with 5+ years of experience in successfully leading diverse technology initiatives across multiple industries. Technical background further enhances exceptional problem-solving skills and a collaborative approach to drive project success and achieve organizational objectives. Work History MSP (2019-Present) Information Technology Project Manager Collaborated with leadership to…
Read MoreObjective: IT Helpdesk professional with over 8 years of experience. Proficient in delivering exceptional customer service and efficiently resolving a wide variety of IT issues. Eager to bring technical expertise and leadership to a dynamic organization while continuously advancing in the evolving field of IT Infrastructure. Professional Experience: MSP (2020-Present) Helpdesk Support Specialist (Hybrid) Maintain…
Read MoreAbout Desktop Engineer with 7+ years experience in maintaining robust security solutions, monitoring performance of servers, and resolving issues. Possessing a Bachelor’s degree in IT and a Certified Information’s Systems Security Professional (CISSP), with proven expertise in ensuring data protection, implementing robust backup recovery strategies, and managing User authentication. Expert in maintaining network consistency, safeguarding…
Read MoreSUMMARY Certified IT professional with 5 years of customer service, inside sales and training experience specializing in information security. Highly motivated and highly productive in team environments as well as working independently. Efficient in handling &/or leading multiple project priorities. Able to communicate technical information in an easily understandable way. Innovative problem solver with a…
Read MoreSummary As Process Improvement Manager/ Account Manager, my role is central to creating workflows that enhance organizational efficiency. With a focus on strategy and process, our team has been instrumental in solving complex issues that interlink various company aspects. Leveraging skills in help desk support and a keen attention to detail, I thrive on developing…
Read MoreEDUCATION Bachelor of Computer Science PROFESSIONAL EXPERIENCE MSP (2022-Present) Tier II Regional Technician/Field Engineer Designated IT Support Tech for four luxury properties in the Chicagoland Area. Assist teams with various tasks including password resets, configuring switches, setting up networks, and patching network ports. Travel across the US to support large resorts during their biggest events…
Read MoreTechnical Skills: Hardware: HP, Dell, Cisco UCS, SuperMicro servers Software/OS: Exchange 2003/2010, Forcepoint, Symantec BE 2012 & SEP, SolarWinds, vSphere 5.5/6, Citrix XenApp 6.5, NeverFail, RHEL, Centos, Ubuntu and Windows OS’s, Avigilon VMS Network: Palo Alto Firewalls, Mikrotik, Cisco, Arista, Bridgewave, Siklu, Mimosa, Ubiquiti Access Control: RBH, Assa Abloy, Autec, Siedle, U&Z, ButterflyMX Experience: MSP…
Read MoreEXPERIENCE MSP (2023-Present) IT Support Technician Orchestrated remote software installations, ensuring optimal system functionality. Safeguarded client data through meticulous backup procedures and proactive malware defense. Managed passwords across domain controllers and Office 365 environments, enhancing user access security. Configured and administered Active Directory and Office 365 accounts to improve communication efficiency. Delegated email permissions and…
Read MoreEducation Bachelor of Science in Mathematical Computer Science Certifications CompTIA A+, Network+, Security+, Secure Infrastructure Specialist, IT Operations Specialist, Network Security Professional, Security Analytics Professional, LPI Linux Essentials, ITIL 4 Foundation [CB] Seeking Certification: CYSA+, Project+, Pentest+ Skills Python, Bash, C/C++, SQL, PowerShell scripting. Software Proficiency: MS PowerPoint, Excel, Word, VMware, Active Directory Experience Air…
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