WORK EXPERIENCE MSP (2022-Present) Systems Admin/Consultant Maintain Microsoft 365 and Hybrid Exchange environment within a large healthcare organization and develop a central solution for managing license groups for their 38,000 employees Perform security presentations for clients to improve their Microsoft Secure Score for audits Plan and execute multiple acquisitions and migrations to M365 tenants…
Read MoreAbout Skilled and eager IT professional with a passion for helping improve quality of life using bleeding-edge technology Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience MSP (2022-2024) System Engineer Performed skilled professional IT services for multiple clients both remotely and on-site. Clients ranged from small accounting firms…
Read MoreINFORMATION TECHNOLOGY ENGINEER Education Bachelor of Science in Information Technology Objective A self-motivated professional with a strong foundation in IT infrastructure support, I bring a dedicated approach to maintaining and optimizing data center operations. My strong technical background includes in-depth knowledge of systems administration and proactive problem-solving skills to support applications, server hardware and virtualization…
Read MoreSKILLS Ability to learn and apply new technologies Strong analytical and problem-solving capabilities Able to organize and manage time Able to plan and implement Network problem solutions Knowledge of: Computer Repair, Computer Maintenance Software (Webroot, Wireshark, Malware, PowerShell), Troubleshooting steps, ConnectWise Familiar with: MS Server (12, 16, 19), Windows OS (10, 11), VMware, Hyper-V, O365…
Read MoreExperience MSP (2021-Present) Systems Engineer Daily support of many clients/accts/end users including their usability; their AD & M365 accounts, and their particular machine maintenance – infrastructure responsibilities include client, network, and server patching; network switch feature configuration, network maintenance via command line tools, and network general/common troubleshooting; as well as installing, configuring, and maintaining servers…
Read MoreSummary High performing, motivated self-starter, enthusiastic professional, with proven ability to provide team effectiveness and leadership development to all levels of an organization. Ability and interest in learning and incorporating new technology. Consistently receive positive feedback from managers, coworkers and clients. Experience MSP (2017-Present) Centralized Services/Network Admin Windows Server Installs and high-level troubleshooting Cloud &…
Read MorePROFILE Experienced and ambitious IT technician with a solid history of quality and methodical problem solving. Efficient team member with strong organizational and prioritization abilities. Subjects of expertise include troubleshooting, networking, infrastructure, customer service, security, and implementation. EXPERIENCE SKILLS 10 years of experience with IT customer MSP (2022-Present) Level 2 Technician Mentor and assist as…
Read MoreProfile Possess a total of 5 year experience in the technical field of handling international customers on academic and international enterprise levels, as well as a 2-year experience in project management. Successfully initiated and completed numerous projects, and fully managed client accounts and their IT environments. About Me Handles multiple tasks in parallel and…
Read MoreProfessional Experience MSP (2018-Present) Senior Technical Administrator Assisting with escalated and overflow helpdesk support for end users. Configuration, migration, and deployment of workstations, servers, and network equipment. Completion of high level projects including NIST and HIPPA compliance programs, Microsoft 365 tenant migrations to and from various platforms, and virtualization with ESXi and Hyper-V. Managing vendor…
Read MorePROFESSIONAL EXPERIENCE MSP (2023-Present) Lead Service Coordinator Schedule and coordinate between technicians and engineers for on-site work efforts including site spin ups, equipment installations and troubleshooting, as well as multitude of cabling jobs. Source and vet third party contractors via Field Nation to assist and complete field work. Drafted in depth Scope of Works and…
Read MoreABOUT ME Results-driven IT professional with over 16 years of experience in support, engineering, managing infrastructure and automating systems. Proven expertise as an IT Manager, Senior Systems, Automation & Infrastructure Engineer. Skilled in developing and implementing innovative solutions to improve operational efficiency, streamline processes, and enhance overall performance. Exceptional leadership abilities with a track record…
Read MoreSummary Results-oriented and adaptable IT operations professional with experience in customer service, technical support, hardware repair, PC maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems and standards, procedures, and processes that improve business functionality. Areas of expertise include: Customer Service Office 365 Support Research & Analysis Complaint Handling Emotional Intelligence…
Read MorePROFESSIONAL SUMMARY: Experience with working in multi-technology environments Experience with working in multi-vertical environments Strong team player with an eye for the big picture Strong written and verbal skills, internally and customer facing Wide knowledge of computer hardware, software and procedure writing EDUCATION: Master of Business Administration, IT Management Bachelor’s Degree in Network Security PROFESSIONAL…
Read MoreEDUCATION AS in Computer Science ABOUT ME Experienced IT generalist with skills in scripting. A self-motivated systems administration professional with 7+ years of experience in systems administration including Active Directory, VMware and O365 administration. Additional experience with administering Windows Server 2012, 2016 and 2019) via remote desktop technologies. EXPERIENCE MSP (2020-2024) Tier II Help Desk…
Read MoreI am a passionate problem solver who has worked in a variety of work environments. I strive to continuously provide exceptional client service and ensure optimal technical service in a fast-paced environment. Currently, I’m aiming to obtain my AZ900 and AZ103 to advance my knowledge in cloud technologies and would like to join a company…
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