EDUCATION BS in Computer Science WORK EXPERIENCE MSP in Chicago (2022-Present) Systems Engineer Provided expert technical support to over 50 businesses, resulting in a 95% customer satisfaction rate and a 20% increase in contract renewal rates. While providing client data security. Developed customized IT solutions for medical facilities allowing them to maintain HIPPA compliance, while…
Read MoreAccomplished professional combining 15+ years of experience encompassing strategic sales and marketing support, customer service and business development, and managing key accounts. Proven success in applying a consultative approach to identifying client needs and managing business/product solutions with direct impact on bottom- and top-line revenues. SUMMARY OF QUALIFICATIONS Diverse experience in customer relations, pricing, in-depth…
Read MoreExperience MSP (2023-Present) Help Desk Technician Providing end user support Manage O365 user administration Network troubleshooting Azure/Entra User Management Providing Windows 10/11 Support N-Central remote support ConnectWise Manage ticketing Hardware troubleshooting Add/Remove users in ADUC on Domain Controllers for On-Prem Windows Server 2008, 2012, 2016 MacOS support Small MSP (2021-2023) Technician, Level II Support /…
Read MoreI.T. Professional with 7+ years of MSP experience. Solid troubleshooting ability, quality communication and patience are key to keeping clients happy. PROFESSIONAL EXPERIENCE MSP in Lombard (2022-2024) System Support Administrator Administer support portals for backup solution, A/V notifications, and client network uptime. Coordinate and execute migration projects to completion with client staff. Provide Helpdesk support…
Read MoreTop Skills IT Consulting Business Advising Account Management Certifications Microsoft Technology Associate: Windows Operating System Fundamentals (MTA) Certified Customer Success Manager (CCSM) Level 2 Summary Business and Technology go hand in hand. With this symbiotic relationship, it takes someone who has an understanding of both to truly advise on what steps will be most beneficial…
Read MoreProfessional Summary Experienced Help Desk Technician with a strong foundation in troubleshooting and technical support, actively transitioning toward a career as a Security Analyst. Possessing a Security+ certification and a deepening knowledge of cybersecurity principles and practices. Demonstrated ability to analyze complex issues, implement effective solutions, and prioritize security measures in alignment with industry standards.…
Read MoreSKILLS: Installation, Setup, Knowledge and Use of -3D Printing and Design Linux Light VBS Scripts and BatchNetwork Security Data Backup and disaster recovery Small Business Networks SQL Server 2005 and up VMWare 5.5 and up MySQL Exchange 2003/2010/2013 Network Monitoring Management of Print servers Cloud based server management Veeam Network Management Tools such as; SolarWinds,…
Read MoreSUMMARY Professional systems engineer with 15 years of experience in designing, building, and managing server/cloud environments and security solutions. Expertise in IT architecture, leading cross-functional teams, and delivering innovative solutions in complex environments. Skilled in implementing best practices, optimizing IT processes, and providing both proactive and reactive technical support to enhance system efficiencies and user…
Read MorePROFESSIONAL PROFILE Dynamic, hardworking college student, with a diverse computer background. Obtained experience in customer relations and general business functions, as well as decision-making, leadership and organization skills. Highly motivated and dependable, with excellent analytical and interpersonal communication abilities. Possess working knowledge of personal computer software and hardware systems. SOFTWARE: Macintosh: knowledge of All of…
Read MoreSKILLS Windows Sever & Workstation Expertise Connectwise Manage Connectwise Automate (Labtech) SQL MySQL Active DNS Azure Vmware AWS Linux / Unix OS Proficiency PMP Vendor Management WORK EXPERIENCE MSP (2020-Present) Managed Services Consultant Complete Pre and Post Sales (Onboarding) of clients Managed Services environments. Provide Ongoing Consulting all technological and Managed Service Business needs on…
Read MoreSummary Committed to expanding a career that utilizes network engineering and IT generalist skills supported with practical work application. Seeking a position to advance my education balanced with an opportunity for a long-term professional engagement. Detail oriented, learns and adapts to new technology quickly, and collaborates effectively with co-workers. Takes initiative by applying a proactive…
Read MoreSUMMARY Dedicated IT professional with a proven track record of efficiently managing and leading IT projects, optimizing client infrastructures. Possesses strong troubleshooting skills, meticulous attention to detail, and a commitment to delivering high-quality results in fast-paced environments. Known for a passion for home lab projects, consistently seeking opportunities to expand knowledge and explore new technologies…
Read MoreSUMMARY Dynamic System Administrator with over ten years of experience in IT support for both on-premises and cloud environments. Proficient in help desk management, service management, and data center operations. Recognized for exceptional customer service and collaboration skills. An active listener who embraces innovative approaches to enhance productivity. Career highlights include maintaining a near perfect…
Read MoreSkills Active Directory Administration Microsoft 365/Azure/Entra/Identity Administration Virtual Machine Maintenance and troubleshooting VPN Troubleshooting and setup for Azure VPN’s and Cisco VPNs Remote Assistance Skills (Log Me In, Microsoft Remote Assist and Control) High-Level hardware and software troubleshooting Managing Firewall’s white and black lists Ticket-based Tracking System using ConnectWise Team-based work experience across multiple IT…
Read MoreProfile As an IT Director, I’ve led transformative initiatives across leadership, strategy, finance, operations, and governance, driving significant growth, efficiency, and innovation. My approach combines strategic vision with practical execution, delivering results that have consistently propelled organizational success. Work Experience MSP in Houston (2014-Present) IT Director Leadership and Management: Unified the executive leadership team, including…
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