Work Experience MSP (2018-Present) Technology Alignment Manager Ensure functionality and security of the network environment by keeping track of applied security certificates and keeping applications up to date and patched. Meeting with clients and recommending actions to improve the security and functionality of their network and business environment. Training users on IT best practices. Assisting…
Read MoreProfessional Summary Proven IT professional with extensive experience in technical solutions, team leadership, technical sales engineering, and strategic planning. Seeking a sales or management role to leverage expertise in infrastructure design, IT security, team building, and process optimization to drive organizational success. Significant accomplishments Architected SMB network solutions that significantly reduced attack surfaces, securing highly…
Read MorePROFESSIONAL SUMMARY Results-driven technology leader with a proven track record in talent development, operational efficiency, and business growth. Successfully built a 300-person Service Desk, contributing to the acquisition of Keno Kozie Associates. Designed and implemented an Enterprise Services model that increased efficiency by over 25% and improved transparency across teams. SKILLS AND ABILITIES ITIL, Call…
Read MoreExperienced IT manager with 14+ years in remote/client facing systems and network infrastructure support. 5+ years leading a department of systems engineers whose duties are the troubleshooting of Windows Servers, Windows 10/11, Internet of Things devices (IOT), and network troubleshooting. Pursuing a role where my managerial and people skills along with my technical background can…
Read MoreCertifications Cisco Certified Network Associate (2022) CompTIA A+ (2019) CompTIA IT Fundamentals (2018) Education Major: Computer Science and Information Security Graduated 2023 Experience MSP (2019-Present) Network Engineer Working for a Managed Services Provider (MSP) with a full team of engineers ranging from level 1-3 expertise to provide daily support to 50+ clients, and being part…
Read MoreEncouraging manager with 30 years’ experience. Talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company and client success. Dedicated to applying training, innovating, monitoring and morale-building abilities to enhance employee engagement and boost…
Read MoreExperience MSP (2020-2025) Network Administrator Troubleshoot networks & computer systems Ability to explain technical systems to non-technical clients Excellent interpersonal communication skills Install and configure L2, and L3 network switches Install and configure Sophos firewalls Maintain Active Directory and File Servers Install and configure VMWare ESXI, and Hyper-V hosts and Virtual Machines Utilize ConnectWise to…
Read MoreCareer Profile: CompTIA and Microsoft certified IT Professional with over 10 years of field experience and customer support skills via face-to-face, telephone, remote desktop, and/or dedicated ticketing system. EXPERIENCE Information Technology Systems Administrator Program Associate of Applied Science in IT Network Administration and Security EXPERIENCE MSP (2015-2024) Systems Admin Systems Hyper-V Citrix XenApp Active Directory…
Read MoreSummary Highly self-motivated dedicated IT professional with extensive experience in system administration, technical infrastructure, application support, management, program and project management across diverse industries. A strategic thinker with a long-term vision, I excel at inspiring high performance and leading large-scale teams. My expertise includes requirements analysis, design, documentation, and scheduling, with a focus on delivering…
Read MoreOBJECTIVE Professional IT Specialist providing exceptional technical support and customer service. Highly skilled in troubleshooting software and hardware issues, identifying root causes, and implementing effective solutions to ensure optimal system functionality. Adept at utilizing ticketing systems, remote access tools, and knowledge bases to promptly resolve user problems. Excellent communication and interpersonal skills, with a track…
Read MoreIT Director – vCIO Professional ~ Reliable ~ Integrity ~ Results ~ References Passionate in his field, has a multiyear track record in managing corporate datacenters and successfully delivering complex business & technology solutions. With tenures at companies such as Microsoft, Price Waterhouse, and other high-profile organizations, proven leadership skills and executive references are all…
Read MoreMSP & SaaS Sales Leader IT Solutions Cybersecurity & Cloud Services Results-driven sales professional with 10+ years of experience in IT services, SaaS, and cloud computing sales. Proven success in identifying new clients, managing full sales cycles, and exceeding revenue targets. Adept at engaging C-level executives and IT decision-makers to deliver tailored cybersecurity, cloud storage,…
Read MorePROFESSIONAL SUMMARY Experienced IT Professional with a proven track record in implementing and managing robust IT infrastructures; proficient in System Administration, Network Operations, and Technical Troubleshooting; skilled in identifying and resolving technical issues promptly to endure minimal disruption to operations, and demonstrated expertise in emerging technologies to drive efficiency. Experienced in collaborating with cross functional…
Read MoreTechnical Skills Networking & Systems Administration: Active Directory, LAN/WAN, VPNs, VLAN, DHCP Infrastructure & Security: Network troubleshooting, hardware installation, IT support Certifications: CompTIA A+, Network+, Cisco CCNA (near completion), Jamf Certified Associate Operating Systems & Tools: Windows Server, macOS, Chromebook Management, RDP, ConnectWise Leadership & Customer Support: IT service desk management, end-user support, incident resolution…
Read MoreSUMMARY Sales professional with experience with commercial clients including construction, distributors, light manufacturers, legal, medical, and property management verticals. Extensive knowledge of sales processes and building a book of business. EXPERIENCE MSP (2021-Present) Sales Director of Commercial Solutions B2B business development and account management sales. Oversee customer engagements including MSP professional services and IT technology…
Read More
