Summary Highly skilled professional with the ability to work well under pressure, coordinate and prioritize tasks and projects, manage resources, strong customer service and analytical skills. Experience MSP (2019-2024) Corporate Helpdesk Manager Responsible for up to six corporate support techs, delegating their daily duties and assignments including completing issues, imaging laptops, assigning projects, etc. Assessing…
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Professional Summary Dedicated IT Support Specialist with over 4 years of experience in diagnosing and resolving IT issues, managing Office 365, Active Directory, and optimizing network configurations to drive business efficiency. Proven expertise in troubleshooting complex hardware, software, and connectivity challenges while maintaining exceptional customer service standards and ensuring user satisfaction. Recognized for minimizing downtime,…
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Technical Summary Industry-certified IT Professional and military veteran experienced in leadership, management, and troubleshooting. Proven track record of completing projects accurately and on time. Quick learner and logical thinker. Education and Certifications MyComputerCareer, Dallas, TX Graduated: February 2018 Technical Training Program Certifications Earned: MTA Mobility and Device Certified MTA Windows Operating Systems Certified MTA Security…
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PROFESSIONAL SUMMARY An information technology leader with over twenty plus years of experience looking for a management opportunity. A professional with extensive knowledge of business technology working with support companies and managed service providers. A team leader with cultivated customer service skills ensuring companies keep their vital computer infrastructure running and growing with their changing…
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PROFESSIONAL SUMMARY Results-driven IT Client Service Team Manager with a focus on delivering outstanding client experiences (CX), achieving operational excellence, and leveraging data storytelling to guide strategic decisions. Over18 years of experience in relationship management (RM), service delivery management (SDM), revenue growth, churn mitigation, process optimization, as well as team management and development. CAREER HIGHLIGHTS…
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Analytical and meticulous IT Professional interested in pursuing a position in the Information Technology and Networking industry that will allow me to utilize my knowledge and skills, while continuing to allow me to grow professionally. Technical Knowledge Platforms: Windows 10/11, Windows Server 2008 2022, macOS, VMWare, Linux, Cisco IOS, Meraki, Office 365, Azure, Intune Software:…
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Summary Offer 25 years’ progressive technical and managerial experience in the IT and Telecommunication industries Effective in both team and individual contribution situations Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning and coordination Proactive leader who successfully leads top-performing teams committed to providing superior service with a true “Lead…
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Objective I am a hardworking, prompt, thoughtful and forward-thinking IT professional with over three years of hands-on experience architecting, deploying and operating enterprise IT environments. My current role has fully developed my skills in supporting end user access and security including managing Active Directory services, laptop and desktop imaging, monitoring and configuring enterprise networking, completing…
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SKILLS & CERTIFICATIONS: Data Analysis, Microsoft Excel/VBA, Salesforce, Power BI, DAX, MS Project, ConnectWise, Office, SharePoint, Egnyte, MS Forms, PowerAutomate, CCW, Moovila PMP December 2022 CSM – August 2022 CAPM – March 2022 WORK EXPERIENCE MSP (2022-Present) Project Manager Project Coordinator/Analyst 2021- 2022 Lead coordination of full lifecycle IT projects, managing a portfolio of 98…
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Highly skilled System Administrator with over 5 years of experience in managing, supporting, and optimizing complex IT infrastructures. Proven expertise in solving critical support incidents and implementing technology solutions that enhance client success. Adept in providing services in healthcare, mobile payment solutions, industrial, transportation, and financial industry environments with strong communication and presentation skills. PROFESSIONAL…
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Summary Dynamic Sales Manager with 14 years of experience in technology sales and leadership, excelling in strategic account management and business development. Demonstrated success in driving revenue growth, doubling sales performance, and exceeding sales quotas. Adept in coaching and leading high-performing teams to achieve business goals and forge lasting partnerships. Work Experience MSP (2020-2024) Regional…
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Seeking an IT Technician position utilizing 10+ years of experience in providing on-site, personal, and remote technical support to troubleshoot and resolve hardware and software issues, enhance system performance and ensure seamless technical operations for clients. CERTIFICATIONS ComptTIA A+ CE, 2018 Microsoft 365 Modern Desktop Administrator, 2019 MTA: Networking Fundamentals, 2021 Microsoft Azure Fundamentals, 2024…
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PROFESSIONAL OBJECTIVE Results driven leader with an MBA in Management seeking a senior role in Sales Management or Operations Proven track record of building high-performing teams, streamlining processes, and driving multi-million dollar revenue growth. Dedicated to aligning operations with strategic goals to deliver measurable impact, operational excellence, and sustained business success. EDUCATION MBA in Management…
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Summary Experienced IT professional with 7 years of expertise in systems infrastructure design, support, and administration, specializing in Microsoft 365, servers, endpoints, and related services. Microsoft 365 Certified Administrator Expert with proficiency in Microsoft Entra Identity, Intune, Exchange Online, and Microsoft 365 security and compliance. Proven ability to lead projects, manage cloud and SaaS integrations,…
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Summary Experienced Systems Engineer with four years in the IT industry, specializing in IT project management, server administration, cloud solutions, and security. Skilled in VMware, Azure, HP/Dell servers, Active Directory, Intune, firewall and VPN setup, and data/email migrations. Adept at troubleshooting complex IT issues, mentoring junior engineers, and optimizing IT environments for Managed Service Providers…
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