SUMMARY & OBJECTIVE: Highly motivated and results-oriented Technical Account Manager with experience in building and maintaining strong customer relationships. Proven ability to drive customer satisfaction, build and maintain strong relationships, leverage technical expertise, manage projects, and communicate effectively. AREAS OF EXPERTISE: Configuration Management ITIL Certified Screen Connect Project Implementation & Goals MFA Azure IT Glue…
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SUMMARY Results-driven Network Administrator with over 10 years of experience in managing complex enterprise networks for MSP clients. Proven expertise in optimizing network performance, ensuring security, and delivering reliable infrastructure solutions. A collaborative team leader with a strong focus on mentoring and driving team success. Adept at navigating cloud migrations and staying at the forefront…
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PROFILE I have provided comprehensive IT support across diverse sectors, including medical offices, government buildings, non-profits, schools, and the oil field industry. My commitment to understanding each client’s unique needs drives me to design and implement customized network solutions, eschewing one-size-fits-all templates. This approach not only enhances operational efficiency but also fosters innovation tailored to…
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EDUCATION BS, Computer Information Systems CERTIFICATIONS Microsoft Office 365 Certified: Modern Desktop Administrator Associate CompTIA A+ CompTIA Network + Security+ Expected by 2025 EXPERIENCE MSP (2017-Present) Cyber Security Awareness Coordinator (2021 – Present) Coordination with clients to remediate security breaches, implementation of mitigation steps to prevent further breaches Design and implementation of conditional access policies…
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Professional Summary Accomplished IT and management professional with expertise in vendor management, project coordination, technical support, and customer relationship management. Proven ability to streamline processes, enhance service quality, and drive organizational success. ITIL-certified with a strong foundation in technical systems, creative problem-solving, and leadership. Core Competencies Vendor Management & Risk Assessment Salesforce CRM & Cherwell…
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TECHNICAL SKILLS Microsoft Office Suite, Microsoft 365, Microsoft Exchange, Linux OS, Python, JavaScript, Active Directory, Front-End Developer, JavaScript, CSS, HTML, and Ticketing Systems including but not limited to: Flex, Nationwide Payments, HubSpot, ServiceNow, OSTicket, and Remedy. PROFESSIONAL EXPERIENCE MSP (2024-Present) Technical Project Specialist/Manager Lead and manage cross-functional teams to deliver complex technical projects on time…
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PROFESSIONAL SUMMARY Highly experienced, IT Professional with 10+ years of experience in leadership, management and communications. Basic networking experience, troubleshooting, installation, maintenance of PCs, laptops and related hardware. In-depth knowledge and understanding of software packages and operating systems. EDUCATION AND CERTIFICATIONS My Computer Career, Dallas, TX: Information Technology Systems Administrator Program CompTIA A+ CE MTA…
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Hardworking innovative professional and student with 7+ years’ experience developing and implementing technologies in multiple fields as a CNC programmer/machinist, network administrator, and manufacturing designer for final products and process improvements. Supervisory experience in manufacturing, shop management, and customer service, working to create the best product and experience for customers, as well as employees. PROFICIENCIES…
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Career Objective: Dedicated Helpdesk Analyst with 2 years of experience serving as the first point of contact for technical support issues. Seeking to advance my technical expertise and grow within a dynamic organization that fosters professional development. Proficient in user account management with Active Directory, mobile device management using Microsoft 365 (Intune), end-user desktop support…
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PROFESSIONAL PROFILE Experienced IT professional with an interest in cyber. I am passionate about helping technology be more usable and helpful to people while being secure. PROFESSIONAL EXPERIENCE MSP (2017-Present) Systems Engineer Systems Engineer (2020 – Present) Execute projects including full network configuration and installation, server installation, server-to-cloud migrations, security hardening, and new software deployments…
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Network Engineer/IT Consultant An executive-level IT leader with 2o+ years of experience leading IT infrastructure, network engineering, and managed services for small to medium-sized businesses across diverse industries. Proven history success in designing, deploying, and managing complex network systems, including cloud solutions, virtual environments, and cybersecurity frameworks. Serves as visionary for client acquisition, relationship management,…
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Experienced IT support engineer deeply enthusiastic about learning and growing in the field of IT. Consistently receives high customer satisfaction while operating in a fast-paced, dynamic environment. In a short 3 years transitioned from hardware deskside repairs to Tier II System Administration. SKILLS Microsoft 365, VMWare vSphere, AWS, Azure, Powershell, Scripting & Automation Attention to…
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Personal Summary Experienced and results-driven Network Administrator with nearly three decades of expertise in network design, systems administration, and IT infrastructure management. Highly skilled in optimizing network performance, troubleshooting complex system issues, and enhancing security protocols to ensure robust, scalable IT environments. Proven ability to lead and manage mid to senior-level network and systems administration…
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Professional Summary Experienced IT professional with over 20 years of expertise in SMB and enterprise environments, with a strong focus on cloud migration, network infrastructure, firewall management, and network security. Proficient in managing and securing network systems, including switches, access points, firewalls, and VPNs, to ensure optimal performance and data protection. Demonstrated success in large-scale…
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PROFESSIONAL SUMMARY IT Systems Engineer with over 14 years of extensive expertise in disaster recovery, system integration, and network security. Demonstrates a strong ability to manage complex IT environments, leveraging skills in Azure AD and AWS Administration, and fostering robust vendor relations. Passionate about driving technological advancements and improving system efficiency through strategic project management…
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