SUMMARY Highly Experienced Solutions Architect, and Senior Network and Systems Engineer with strong technical capability and a track record of successfully solving technical challenges in the information technology and MSP services industry. Skilled in Network Design, Data Center, Cisco IP Telephony Design (CUCM), System Administration, Virtualization, Wireless Surveys and Deployments. EXPERIENCE MSP (2010-Present) Regional Solutions…
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Objective: Experienced IT Support Engineer with over 7 years in the IT business and 4 years of experience managing and supporting IT helpdesk operations. Skilled in troubleshooting hardware and software issues, installing and configuring computer systems, and maintaining network security. Education/ Certifications Azure Fundamentals 2024 IGEL OS Certified 2022 ITIL v4 Foundation 2020 BS, Information…
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Summary: Summary driven and proactive M365/Entra ID Administrator with almost 3 years of experience managing and deploying the platform within small to medium organizations. Proven ability to streamline business processes, increase efficiency, and optimize performance. Excels at collaborating with cross-functional teams to deliver results. Certifications: M365 Administrator Expert (MS-102 and 5 prerequisites) M365 Identity and…
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SUMMARY STATEMENT Results-driven proactive Project Manager with 3 years of experience in delivering complex projects on time and within budget. Proficient in ConnectWise Manage, leveraging its capabilities to streamline project workflows and improve client satisfaction. I am committed to driving project success through effective planning, execution, and continuous improvement. WORK EXPERIENCE MSP (2019-2024) Project Lead…
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Professional Experience MSP (2021-Present) Systems Engineer Spearheaded the development of a SOC offering for our clients. Tools implemented: Wazuh, Velociraptor, MISP, CORTEX, and Shuffle. Also included was an instance of The Hive for ticketing. Developed and optimized PowerShell scripts to automate tasks for Azure and on-premises environments as well as scripts that technicians can use…
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OBJECTIVE To contribute to a team that is dedicated to valuing and supporting its clientele while maintaining integrity and positive culture. I am committed to providing high-level service and solutions that drive production and team morale. EXPERIENCE MSP (2021-Present) Systems Administration Project Scoping, Management, Planning, and Execution Final Point of Escalation Network and Infrastructure Assessments…
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Skills Sales: Entrepreneurial spirit, consultative selling, negotiation, prospecting, closing deals, account management, pipeline management Technical: Data center solutions, Storage products, IT infrastructure Communication: Effective written and verbal communication, presentation skills Relationship Building: Building strong customer, partner and team relationships at all levels Problem-Solving: Identifying and addressing customer needs and challenges Certifications AWS – Cloud Practitioner…
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Summary Passionate about learning and helping others. I am an IT professional with 3 years of experience in Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) environments, complemented by nearly ten years of customer service experience. My strengths lie in Cloud Computing, Networking, System Administration, Desktop Support, and Microsoft. In the beginning, I…
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Education Bachelor of Science in Computer Science Training and Certifications Microsoft Azure Fundamentals December 2021 AZ900 Certification Microsoft 365 Fundamentals October 2024 MS900 Certification Cisco Meraki Solutions specialist April 2023 Training course Professional Summary High diligence senior systems administrator who has celebrated a career that spans decades and a proven track record in guiding business…
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EXPERIENCE Internet Provider (2023-Present) Program Manager Identified and recovered $100,000 in unbilled and uncollected revenue through meticulous invoice audits and financial record reviews. Effectively managed high-value accounts with monthly payments exceeding $800,000, demonstrating adept financial oversight and strategic account management. Provided comprehensive training and guidance to team members on various technologies, including optimizing usage of…
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EDUCATION AS in Computer Engineering Technology AS in Computer Networking and Cyber Security Management A+ Certification Network+ Certification MCSA MCP MILITARY SERVICE US Army- Honorable Discharge Combat Telecommunications School United States Army Airborne Schoo WORK HISTORY MSP (2021-2024) Service Desk Support Engineer Responsible for Taking escalated tickets and trouble shooting Firewalls(SonicWALL FortiClient)VPN’s, Lan, Wan…
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Professional Summary To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take…
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Experience MSP (2020-Present) Help Desk Analyst Achieve and outperform expected productivity levels associated with assigned workload Monitor environments with provided remote management tools Answer incoming phone calls and ticket assignments to provide remote support with software, desktop, server, vendor, or network issues. RMA defective or damaged warranty hardware. Manage time and schedule well. Participate in…
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PROFILE Engineer with nearly 10 years of experience. In my career I have grown from a Staging Technician copying and pasting configurations to appliances, to a Project Engineer designing and deploying entire networks with complete autonomy. I am seeking a new opportunity to continue my growth and improve my skills as an Engineer. CERTIFICATIONS Palo…
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Summary Experienced Enterprise Account Executive with a demonstrated history of working in the Information Technology and Solution Services industry. Skilled in selling and managing IT Managed Services Programs, IT Services and Solutions, IT Cloud Solutions, Enterprise Software, Customer Relationship Management (CRM), Sales Operations, vCio Services, Strategic Partnerships and Account Management. Experience MSP (2015-Present) IT Services…
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