WORK EXPERIENCE MSP (2023-2024) Escalated Response Technician – Tier 2 Diagnosed escalated tickets as part of a specialized team that supported 80+ managed service partners nationwide, requiring detailed systems/applications knowledge, vendor support, confidentiality for HIPPA partners, and an understanding of our networking/security stacks. Maintained on-prem and cloud data servers which processed onboarding/offboarding requests, managed role-…
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Introduction Highly motivated system administrator with almost 5 years of experience spanning IT help desk, system administration, cybersecurity, and software engineering. I am currently seeking a position as a system administrator to facilitate reliable and secure computing in a professional environment. Experience MPS (2021-2024) Software Engineer Engineered code that reported on servers, workstations, and kiosks…
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SKILLS Adaptability and Flexibility Effective Communication Permissions and Access Control System Upgrades Vendor Relationship Management Help Desk Software Problem-Solving Hardware troubleshooting Project Coordination Technical Troubleshooting Hardware and software installation Multitasking Self Motivation Active Listening Offboarding and onboarding Teamwork and Collaboration Windows OS Google Enterprise Microsoft Office 365 PROFESSIONAL SUMMARY Dynamic IT professional with over two…
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Level 2 – Help Desk Analyst /Leasing & Acquisition Innovative Certified Help Desk Analyst with over fifteen years of providing technical assistance to business professionals. Duties include interacting with the customer, vendors and management to ensure the highest level of customer satisfaction. I am seeking long-term employment as a Lead Technical Support Specialist. Technical Proficiencies…
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Profile Accomplished IT professional with extensive experience in M365, PowerShell, Intune, On- prem AD, and Exchange. Proven track record in project engineering and solutions architecture, seeking a role in a forward-thinking managed IT company to leverage my technical expertise and leadership skills. Technical Skills Virtualization: VMWare, Hyper-V, Citrix, Remote Desktop Services (RDS), Operating Systems: Windows…
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Skills Experienced Remote & Onsite Office Professional with a demonstrated history of working in various administrative, coordinating, and client services fields. Strong communication and organizational skills with a well-developed knowledge of process and policy development and improvement. Known for cross-departmental collaboration & communication as well as working closely with upper management to streamline processes with…
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About Solutions focused and well-versed in a variety of common operating systems, applications, and hardware with a proven ability to master new solutions and technologies quickly Platforms – Microsoft Windows (10, 7, XP, 2000/Pro, 98, 95) Apple IOS (Sierra, Snow Leopard, El Capitan) Microsof Windows Server R2 2007/2008/2012R2, IOS 12.2-15.1, Virtual Server 2005 and Wireless…
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Objective To obtain a long-term position within a company where I can utilize my current knowledge and continue to learn and grow within Certifications Network+, Sun Solaris Admin., CCNA, A+, SonicWALL, Series 7 and 63, MS Azure Fundamentals Skills Fluent in Spanish and English Work Experience MSP (2019-2024) Level 3 Helpdesk Hands-on experience configuring, troubleshooting,…
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WORK EXPERIENCE MSP (2017-2024) Team Lead Senior System Administrator / Pre-Sales MSP that offers enterprise-level IT services and Solutions to the SMB market in Houston, TX since 2002. In my role as technical team lead, I am accountable for managing technical staff, ensuring that our SLA targets are met, providing direction as needed, documenting processes,…
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Entrepreneurial IT professional skilled in learning and adopting new tools and technologies. Experienced communicator with proven ability to establish rapport with clients and master various systems in fast-paced environments. Seeking to advance career and studies in Information Technology and related fields. Experience Highlights (5-10+ yrs) Network Hardware: CISCO, Ubiquiti, SonicWall, Arista, FortiNet, MikroTik, Siemens, Arris…
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PROFESSIONAL SUMMARY Analytical and resourceful IT Systems Support Analyst with 10+ years of experience in technical support, web development, and network troubleshooting. Demonstrated ability to provide effective customer support, resolve system issues, and manage network environments. Proficient in diagnosing, troubleshooting, and resolving software and hardware problems across multiple operating systems. Eager to contribute to a…
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Experience Toyota (2022-Present) Onsite Analyst/Engineer Manage a customer’s IT infrastructure and/or end-user systems using RMM, Symantec Altiris and InTune Endpoint Management. Manage O365 cloud for managing users in Active Directory and Azure. Manage Inventory for Compliance/Audit. Create functional specifications and procedures for LAN/WAN network-based management. Interact with vendors and escalate to vendor support when necessary…
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IT Systems Administrator & Team Lead Obtain a position with a strong company that has a great culture and clear vision so that I may continue to grow as an IT Professional. Enhancing my technical skills and personal growth in my professional career. Also, affecting customer’s lives daily enabling them to be successful in their…
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Certifications Microsoft Certified: AZ-104 Azure Administrator Associate Microsoft Certified: AZ-900 Azure Fundamentals Fortinet Certified Associate in Cybersecurity CompTIA A+ CompTIA Security+ Skills Azure Admin Microsoft 365 Admin Entra ID Admin PowerShell Scripting Azure Cloud App configuration Identity and Access Management (IAM) Project Management NIST Security Framework SIEM Configuration Kubernetes Experience MSP (2021-Present) Cloud Solutions Administrator…
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Summary I am a Professional who began as an intern in the summer of 2010 who worked my way up to becoming a Sr. Technical Engineer and Team lead. Quick to learn and driven to advance in knowledge. Always willing to try new things and take suggestions and information to drive better results for myself…
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