Client-Facing IT Engineer With Strong Azure/Entra, M365, and Windows Server Administration Experience

Loyal MSP Engineer coming from a Federal-Focused MSP since February 2022 serving as an IT Engineer supporting users across multiple client sites. He administers Microsoft 365 and Azure Active Directory, builds dynamic groups, enforces MFA, and handles onboarding/offboarding while monitoring performance and security via Azure Monitor, Log Analytics, Microsoft Defender for Cloud, and Azure Backup. He works daily in ConnectWise Manage and Automate (with Freshservice for ticketing), delivers Windows server and Exchange support, manages desktop deployments and printers, and provides hands-on network support using Cisco Meraki for device reservations and general switch/AP management. His workload blends end-user support with system administration and light networking, and he’s comfortable moving between remote and on-site work to keep environments stable and compliant. Previous experience includes handling malware remediation, OS/application installs, and server troubleshooting in both in-person and remote contexts. He holds DoD IAT Level II (CompTIA Security+), Microsoft Azure Fundamentals (AZ-900), and ITIL v4, with Azure Administrator (AZ-104) certifications and DoD 8570 Technical Level I (CompTIA Network+) is in progress. Education includes a high school diploma from Largo High School. Overall, this engineer brings solid MSP experience across Microsoft 365/Azure, Active Directory, ConnectWise, and Windows troubleshooting, paired with a customer-first approach and the ability to operate across tickets, systems, and network tasks.