Client-Facing MSP Systems Engineer & AI Engineer With 3 Years MSP and 99.8% Satisfaction Score

This candidate is a highly skilled IT professional & Navy Veteran with 3 years of MSP experience, exceptional communication abilities, and a proven record of client satisfaction. Most recently at a National MSP Focused on Cloud, Security & Infrastructure. He served as both a Service Desk Core Engineer—achieving a 99.8% client satisfaction score—and an AI Engineer, where he developed AI-powered solutions that saved the company an estimated $900,000 in under three months. His background spans system administration, Azure and M365 migrations, VMware/Hyper-V environments, networking (including Cisco and Meraki), and cybersecurity best practices. Jonathan thrives in customer-facing roles, excelling at mentoring junior staff, handling high-priority escalations, and delivering technical solutions in industries such as finance, healthcare, manufacturing, legal, and government. Currently pursuing his B.S./M.S. in Computer Science with a focus on AI/ML, he brings both deep technical expertise and a forward-looking approach to emerging technologies.