Client-Facing Technical Account Manager With 3 Years at Large Regional MSP

A client-facing Technical Account Manager with just over three years at his most recent MSP (Large Regional MSP). He owned end-to-end relationships for 90+ clients, serving as the primary admin and escalation point while running exec-facing reviews, proposals, and project planning. His portfolio included regulated environments, maintaining HIPAA and PCI requirements, and he routinely troubleshot routing, firewall policy, DNS, and connectivity issues while keeping documentation current in tools like ITGlue and ConnectWise. Earlier, he supported a 2,300-store footprint at a national retailer, giving him high-volume remote support and uptime discipline.

Technically, he brings strong Microsoft 365/Entra ID administration, Windows Server/Active Directory and Group Policy, and broad virtualization across VMware, Hyper-V, and Proxmox. He’s hands-on with networking and security—Fortinet and SonicWall firewalls, Ubiquiti/Aruba/InstantOn switching and wireless, Huntress and Sophos on the endpoint—and comfortable with Datto/Synology/TrueNAS NAS platforms, Datto and N-central RMM, and scripting in PowerShell and Batch. Education includes an Associate of Science in Computer Networking Technology and certifications include Fortinet Certified Associate (May 2024) and Fortinet Certified Fundamentals in Cybersecurity.