An experienced Technical Account Manager with MSP experience since 2018, this candidate combines technical depth with strong client management skills. Overseeing roughly 20 clients, they handle onboarding, migrations to hybrid and full Azure environments, and IT roadmap planning.
Technically proficient with Microsoft Server, M365, Hyper-V, VMware, and Azure, they also manage BCDR, security, and networking solutions. In addition to engineering work, they lead scoping calls, create statements of work, and conduct QBRs. Their ability to align business strategy with technology solutions makes them a trusted, consultative TAM and revenue driver.
Remote Monitoring Tool: ConnectWise;ConnectWise Automate;ITGlue;Kaseya BMS (ticketing system);Kaseya VSA (remote monitoring)
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